About the Business

ParkEzi is a cloud-based ANPR car park management system designed and developed in-house to support commercial, industrial, retail, hospitality, and residential parking environments.

Our system combines licence plate recognition cameras, boom gates, access control, payment solutions, reporting tools, and cloud-based software to create smarter, more efficient parking solutions.

ParkEzi is part of a fast-growing automation and parking technology business, with systems deployed across a wide range of live sites. We are continuing to invest heavily in software, support, systems, and customer experience.

About the Role

We are seeking a reliable, technically minded and motivated ParkEzi Support & QA Technician to join our growing team.

This is a hands-on technical support role based around ParkEzi system support, after-sales service, internal project support, and quality assurance testing.

You will be the key support person for ParkEzi customers and internal staff, helping ensure systems are tested, updated, deployed correctly, and running smoothly once live.

The role will include:

• ParkEzi customer support calls

• After-sales support and troubleshooting

• Internal project support

• System testing before deployment

• QA testing of hardware, software, and live system functions

• Monthly updates across live systems

• Customer check-ins and follow-ups

• Assisting the office and operations team with project preparation

This role would suit someone who enjoys technology, problem-solving, computers, software, and helping people.

Key Responsibilities

• Answering ParkEzi support calls and assisting customers with system-related questions

• Providing after-sales support for live ParkEzi sites

• Supporting internal staff with ParkEzi projects and upcoming deployments

• Testing ParkEzi systems before they are sent to site

• Performing QA testing on cameras, controllers, software functions, and system workflows

• Assisting with setup, configuration, and documentation of new systems

• Completing monthly updates and checks across live ParkEzi systems

• Conducting customer check-ins to ensure systems are operating correctly

• Logging support issues, updates, and actions clearly

• Working with the development, operations, and installation teams to resolve issues

• Helping improve internal processes, support documentation, and system reliability

Skills & Experience

• Good computer and technical skills

• Some IT experience preferred

• Ubuntu/Linux experience highly preferred

• Strong problem-solving ability

• Excellent communication skills

• Ability to explain technical issues in a simple, clear way

• High attention to detail

• Reliable, organised, and able to manage tasks independently

• Experience with software systems, networking, cameras, access control, or automation would be highly regarded

• Experience in customer support or technical support would be beneficial

• Willingness to learn ParkEzi systems in detail

What We Offer

• Full-time, stable role in a growing technology business

• Ongoing training and development

• Exposure to advanced parking technology, ANPR, access control, and cloud-based systems

• Opportunity to work closely with software, hardware, and field teams

• Supportive team environment with strong systems and structure

• Career progression opportunities as ParkEzi continues to grow

• A role where your work directly improves customer experience and system performance

Why Join ParkEzi?

• Be part of a fast-growing parking technology platform

• Work with both hardware and software-driven systems

• Help support and improve live systems used by real customers every day

• Gain experience in ANPR, cloud software, automation, access control, and system integration

• Join a business that is investing heavily in technology, support, and its people

• Play an important role in the continued growth and success of ParkEzi

About You

You are technically minded, reliable, organised, and enjoy solving problems.

You are confident using computers, comfortable learning new systems, and take pride in helping customers and internal teams get the best outcome.

You do not need to know everything on day one, but you must be willing to learn, take ownership, and become a key support person for the ParkEzi system.