Customer Service & Operations Support Officer

Active Fleet - Fleet Safety

Active Fleet is a fast-growing provider of AI-powered fleet management and driver-safety technology, helping transport businesses, governments and enterprises operate fleets more safely and efficiently via high-quality hardware and SaaS products.

We’re looking for a Customer Service/ Helpdesk to join our Operations team and play a key role in delivering an exceptional customer experience.

The Role

You’ll be a primary point of contact for our customers, handling support calls and tickets, supporting our Fleet safety software and hardware, and assisting with customer onboarding and training. You’ll work closely with internal teams to ensure customers feel supported, informed, and confident using our technology.

Key Responsibilities

• Handle customer support calls, emails, and helpdesk tickets

• Triage and resolve issues or escalate where required

• Support customers using Active Fleet's software and hardware

• Assist with customer onboarding, training, and system walkthroughs

• Maintain accurate records and provide general office support

• Contribute to the continuous improvement of customer service processes

About You

• Strong customer service and communication skills

• Organised, detail-focused, and able to prioritise tasks

• Interest in technology and willingness to learn

• Calm, professional approach in a fast-paced environment

• Experience in customer service and helpdesk
  

Why Join Active Fleet

• Work with cutting-edge AI safety technology that saves lives

• Supportive team culture and approachable leadership

• Well-structured systems and clear processes

• Training, development, and long-term growth opportunities