The Company
Our client is a well-established Managed Service Provider based in Central Perth, delivering comprehensive IT support and solutions to businesses across a wide range of industries. From day-to-day helpdesk support to complex project delivery, they enable organisations to operate efficiently and securely in today’s digital landscape.

They are a close-knit team that values collaboration, growth, and knowledge-sharing, a place where your contributions will be recognised.

Due to ongoing growth and increasing project demand, they are seeking 2X Service Desk Engineers.

The Role
As a Service Desk Engineer (L2), you will act as the second point of contact for clients, providing technical support and troubleshooting across various systems. You will manage requests, resolve issues, facilitate solutions using the company’s ticketing system, and assist Senior Technicians where needed. You will also support and mentor junior team members. Opportunities to go on projects.

Standard shift - 8:30am – 5:00pm. WFH opportunities available once fully up to speed. Team of 15 technical staff members across Service Desk/project engineers.

Key Responsibilities:

• Deliver support in line with company service standards and best practices
• Manage tickets, documentation and knowledge base updates within the PSA system
• Administer users across Active Directory and Microsoft 365 (accounts, licensing, access, email)
• Provide remote and onsite technical support, including hardware setup and troubleshooting
• Troubleshoot applications, networks, peripherals and mobile/email connectivity issues
• Support senior engineers and mentor junior team members when required
• Participate in after hours support and on call roster as needed

The Person:

• 3+ years’ experience in IT support.
• Must have MSP Experiences 
• Strong knowledge of Microsoft 365, Windows environments, and networking fundamentals.
• Excellent communication skills with the ability to manage client expectations effectively.
• Current WA driver’s license.
• Relevant certifications (Microsoft or equivalent) are highly regarded.

How to Apply
To apply online, please click on the appropriate link below. For more information, contact Ashton Goode at ago•••@sharpandcarter.com.au.