About us

New Future IT is a forward-thinking technology solutions company committed to delivering exceptional IT support and services to our customers across Central Australia. We pride ourselves on our customer-centric approach, technical excellence, and commitment to helping businesses harness the power of technology to achieve their goals. Our team is dedicated to providing reliable, innovative solutions that enable our clients to operate efficiently and securely in an increasingly digital world.

About the role

We are seeking an enthusiastic and technically skilled IT Technician to join our dynamic support team at New Future IT in Alice Springs, NT. This is a full-time position based on-site in Alice Springs. As an IT Technician, you will play a crucial role in delivering first-class technical support to our diverse client base. You will be responsible for diagnosing, troubleshooting, and resolving a wide range of IT issues whilst maintaining the highest standards of service delivery. This position is integral to ensuring our clients experience minimal downtime and optimal system performance.

Key responsibilities

1. Provide timely and professional first-line and second-line technical support to clients via phone, email, and on-site visits

2. Diagnose and troubleshoot hardware, software, and network-related issues

3. Perform system installations, upgrades, and configurations for client equipment and software

4. Maintain and manage IT infrastructure components including servers, workstations, printers, and peripherals

5. Document all support requests and resolutions in the ticketing system with clear and accurate information

6. Provide user training and technical guidance to help clients optimise their IT systems

7. Conduct preventative maintenance and system monitoring to identify and resolve potential issues proactively

8. Support the rollout of new technology solutions and assist with client onboarding

9. Contribute to the development and maintenance of IT documentation, knowledge bases, and standard operating procedures

10. Collaborate with senior technical staff and other team members to resolve complex technical challenges

What we're looking for

1. Proven experience working in an IT support or help desk environment, ideally 1-3 years

2. Strong technical knowledge of operating systems including Windows, macOS

3. Proficiency in diagnosing and troubleshooting hardware and software issues

4. Solid understanding of networking fundamentals and common networking protocols

5. Experience with ticketing systems and IT asset management tools

6. Knowledge of cybersecurity best practices and data protection principles

7. Excellent problem-solving skills with a methodical approach to technical issues

8. Strong communication skills with the ability to explain technical concepts to non-technical users

9. Customer service-oriented mindset with patience and professionalism

10. CompTIA A+ certification or equivalent qualification is highly desirable

11. Ability to work independently and as part of a team in a fast-paced environment

12. Reliability and flexibility to respond to urgent support requests when required

What we offer

At New Future IT, we invest in our people and are committed to creating a supportive and inclusive workplace. We offer competitive remuneration, ongoing professional development opportunities, and access to industry training and certifications to support your career progression. We provide a collaborative work environment where your ideas are valued and your contributions are recognised. Additional benefits include health and wellbeing support, flexible working arrangements where possible, and a genuine commitment to work-life balance. We encourage applications from all qualified candidates and welcome discussions about any support or adjustments you may require during the recruitment process.

Apply now

If you are a motivated IT professional ready to make an impact with New Future IT, we would like to hear from you. Please submit your CV and a covering letter detailing your relevant experience and why you are interested in this role.