About the Role

We're looking for a capable IT Support Technician to deliver reliable, high-quality IT support across our business. Based in Wetherill Park, New South Wales, you will support the Head of IT across end user support, equipment, business systems and day-to-day IT operations, with an additional location supported virtually. This role reports directly to the Head of IT to deliver a seamless IT experience across the business.

Key Responsibilities

End User Support

• Provide Level 1 and Level 2 support to internal users across all locations

• Troubleshoot hardware, software and connectivity issues efficiently

• Support users across Microsoft 365 and Google Workspace applications

• Manage support requests through to resolution within agreed timeframes

Device & Asset Management

• Configure and deploy laptops, desktops and mobile devices

• Prepare and onboard equipment for new starters

• Perform hardware upgrades and replacements

• Maintain accurate IT asset records and inventory

User Account Administration

• Create, modify and disable user accounts across Microsoft 365 and Google Workspace

• Manage access, permissions and licence assignments

• Support onboarding and offboarding processes end-to-end

Business Application Support

• Provide first-line support for core business platforms including Salesforce, NetSuite, Microsoft 365, Google Workspace and other SaaS applications

• Escalate complex issues to vendors or specialist teams where required

• Guide users with system navigation and basic troubleshooting

Documentation & Process Improvement

• Create and maintain IT documentation, user guides and knowledge base articles

• Document recurring issues and their resolutions

• Identify and contribute to improvements in IT support processes

Warehouse & Operational Support

• Support warehouse printing, label printing and related hardware

• Assist operational teams with technology issues in a fast-paced environment

General IT

• Assist with IT projects, system implementations and software deployments

• Liaise and collaborate with any external Managed Service Provider adopted on escalations, incidents and project delivery

• Perform routine maintenance and other IT duties as required

Skills & Experience

Essential

• Minimum 2 years experience in an IT support, service desk or similar role

• Proven troubleshooting ability across hardware, software and networking

• Hands-on experience with Microsoft 365 and Google Workspace administration

• Strong customer service and communication skills, written and verbal

• Ability to manage competing priorities and work independently

Desirable

• Experience supporting Salesforce and/or NetSuite

• Exposure to SaaS platform administration and integrations

• Experience with device management platforms

• Basic scripting or automation experience

• Experience supporting warehouse or operational technology environments

Personal Attributes

• Customer-first mindset with a professional, positive approach

• High attention to detail and strong organisational skills

• Self-starter who takes ownership and follows through

• Genuine interest in learning and contributing beyond the basics

• Team player who works well across different teams and functions

What You'll Gain

• Broad exposure to enterprise systems including Salesforce, NetSuite, Microsoft 365 and Google Workspace

• Experience in a cloud-first, multi-platform environment

• Involvement in automation, process improvement and project work

• Mentoring and development across a wide range of technologies and business operations