About us

Established in 1998. Pinpoint I.T. Australia is based in Thornton - Newcastle, NSW. We empower a diverse range of customers to grow, increase productivity and thrive securely in the digital world.  We specialise in providing end to end managed services, alongside network, cloud, security, back-up, storage and VoIP solutions, backed by ISP services, project management, consultancy and contracting capabilities. Our outstanding retention and satisfaction rates serve as a testament to the genuine enthusiasm, values and dedication that the team bring to their work.

What it's like to work here

We value going 'above and beyond' - our culture values and rewards those that do whatever it takes to service our customers. We promote autonomy and creativity to continually find ways to improve systems and processes - and this role is no different.

About the role

We’re looking for a proactive and detail-oriented professional to support our sales manager and deliver a seamless experience for our clients. In this pivotal role, you’ll have an important role in our sales operations — assisting with quoting, proposals, licensing renewals, order processing, agreement renewals, and customer service. You'll also help guide clients through their IT needs with clarity and confidence.

Key Responsibilities:

• Creating quotes and proposals for IT hardware, software, services, and Microsoft licensing

• Supporting sales with CRM updates, tracking opportunities, and preparing documents

• Handling customer enquiries and providing timely, helpful responses

• Coordinating orders, renewals, and subscriptions for hardware and software

• Liaising with vendors and distributors to source pricing and availability

• Managing sales- and billing-related support tickets

• Assisting with the renewal of support agreements and managed service contracts

• Providing administrative support to the sales manager

• Ensuring a smooth onboarding experience for new clients — from order processing to first invoice

• Maintaining accurate records across CRM and quoting systems

 What we are looking for:        

• Experience in sales support, customer service, or admin (ideally in an MSP or IT environment)

• Familiarity with IT products — Microsoft 365, Azure, cybersecurity, networking, HP/Dell/Lenovo

• Strong organisational and time management skills with keen attention to detail

• Clear and professional written and verbal communication

• Ability to juggle priorities and stay focused on customer satisfaction

• Experience with quoting and CRM tools (e.g. ConnectWise Sell, ConnectWise Manage) is a plus

• Confident dealing with vendors and distributors

• A proactive approach to problem-solving and anticipating team needs