Role Overview

We are seeking an experienced Project Coordinator to support the planning, delivery, and governance of ICT projects across infrastructure, systems, and voice/data environments.

This role will work closely with internal teams and clients to ensure projects are delivered on time, within scope, and aligned to business outcomes. The position is suited to someone with a strong technical foundation who can operate confidently across both delivery and stakeholder engagement.

Key Responsibilities

• Support the planning, execution, and delivery of ICT projects

• Facilitate the definition of business requirements for application integration and deployment

• Coordinate internal and external project resources

• Develop and manage project plans, timelines, and schedules

• Track project deliverables using appropriate tools and methodologies

• Monitor project progress and provide regular updates to stakeholders

• Prepare and present status reports, including risks, issues, and remediation plans

• Assist in managing project budgets and resource allocation

• Support change control processes and ensure project outcomes are achieved

• Conduct project reviews and post-implementation assessments

• Coordinate ordering and provisioning of voice and data services

• Provide support and direction to project team members

Key Relationships

• Reports to: Director of Project & Advisory Services

• Works with: Project delivery teams, internal stakeholders, clients, and vendors

Key Requirements

Essential

• Experience coordinating complex ICT infrastructure and systems projects

• Strong understanding of managed services and outsourced IT environments

• Experience working within SLA-driven service models

• Exposure to service design and building/maturing service offerings

• Experience with voice/telephony environments (ideally Skype for Business)

• Strong knowledge of technology best practices

• Proven ability to manage stakeholders across technical and business teams

Desirable

• Experience in medium to large organisations

• Background in ICT, business, or project environments

• Exposure to service delivery transformation initiatives

Skills & Competencies

• Strong analytical and problem-solving capability

• Ability to influence stakeholders and drive outcomes

• Excellent communication and reporting skills

• Strong relationship management with both clients and internal teams

• Proven experience in change, incident, and problem management

• Ability to work across multiple projects and priorities

• Team-oriented with the ability to support and develop others

What Success Looks Like

• Projects delivered on time, within scope, and aligned to client expectations

• Clear, consistent communication across all stakeholders

• Strong coordination of resources and dependencies

• Effective management of risks, issues, and changes

• Positive outcomes from project reviews and client feedback