Coastlink is the Central Coast’s most trusted Disability and Aged Care provider. 

Established in 1985 as a non-profit organisation, we began by providing family-based care for children living with disability. Over the last four decades, our services have expanded. Today, we provide quality aged care, disability supports and accommodation options to people of all ages with a variety of physical, intellectual, sensory, social or age-related abilities.But our commitment to improving the daily lives of our clients remains unchanged. Every day, we change the lives of people living with disability by removing barriers to their success and empowering them to live a life of their choice.

About the Role Love solving problems, improving systems and making work easier for others? We’re looking for a hands-on IT Systems & Support Officer to join Coastlink. You’ll play a key role supporting our CRM (Flowlogic) and other business systems, helping staff work smarter through better systems, training, and new tools like SharePoint and AI. This is a practical, fast-moving role where no two days are the same — combining IT support, system improvement and real impact across the organisation.

What You Will Do

• Be the go-to for IT & system support (helpdesk + troubleshooting) • Support and improve Flowlogic and other business systems including HRIS

• Deliver simple, practical training and user guides

• Help roll out SharePoint and smarter ways of working (AI/automation)

• Work with IT vendors to log, track and resolve issues

• Manage IT assets, mobile phones and basic device setup

• Support fleet coordination (ad hoc) with external partners

• Assist with data, reporting and insights for leadership

• Build strong relationships across teams and external partners

• Occasional travel to Wyong, Berkley Vale & Woy Woy (ad hoc)

What We Offer

• Competitive salary aligned to SCHADS

• Salary packaging to boost your take-home pay

• Flexible/hybrid work after probation

• Part-time hours: Mon–Fri, 8:00am–1:00pm

• Gosford CBD location (close to cafes, shops & train)

• Mostly remote support work

• Join an organisation with 40+ years’ experience

• Do work that genuinely makes a difference in the community

What You Will Bring

• Experience in IT support, systems administration or helpdesk roles

• Strong problem-solving skills and a “get it sorted” mindset

• Experience with CRM or business systems (Flowlogic is a bonus)

• Ability to explain tech in a simple, practical way

• Confidence working with vendors and different teams

• Interest in SharePoint, automation or AI tools (highly regarded)

• Organised, reliable and great with people

• Comfortable working independently, taking ownership and driving solutions end-to-end