Program Manager (M&A)

Location: Sydney (Hybrid)
Employment Type: Contract - Ideally immediately available or short notice period.

We are seeking an experienced Program Manager to play a critical role within a high-profile M&A integration program. This role is pivotal in ensuring Day 1 readiness and seamless customer servicing post-migration, with a strong focus on maintaining service continuity and customer experience.

You will lead the design and delivery of operational readiness initiatives, ensuring that people, processes, and technology are fully prepared for a successful transition.

Key Responsibilities

• Drive Day 1 operational readiness to ensure uninterrupted customer service post-migration

• Define and implement the target operating model, including:

  • Hardship

  • Collections

  • Customer servicing strategies

• Assess and recommend whether to retain existing seller processes or adopt new frameworks

• Lead the implementation of new business processes and operational improvements

• Establish fully operational contact centres and customer support channels ahead of go-live

• Identify and mitigate risks to ensure no disruption to customer experience

About You

Proven experience in financial services (essential)

Strong background in:

• Operational readiness

• Service transitions

• Operations transformation

Demonstrated experience delivering complex programs or large-scale change initiatives

Exposure to M&A integration programs (highly regarded)

Strong stakeholder engagement skills, with experience working at executive level

If this sounds like you, please apply now.