About SalesFix

SalesFix is one of Australia’s longest-standing privately owned Salesforce consulting partners. We work with mid-market and enterprise organisations across For Purpose, Aged Care, B2B Commercial and Queensland Government to deliver Salesforce implementations, agentic operations programmes, and fractional AI advisory services. We are a small, senior team that punches well above our weight, and we are building the AI-native practice of the future.

We are not a body shop. We do not carry a bench. Every person here does work that requires judgement, relationships, or accountability. That is the standard we hire to.

The Role

The Solution Architect is the technical heart of every SalesFix engagement. You are the person who translates what a client actually needs into a Salesforce architecture that is clean, scalable, and built to last. You sit between the delivery team and the client, keeping the solution honest on both sides.

You report to the Head of Delivery and work across our Project Delivery and Managed Services practices. You will provide pre-sales support where required.  You will carry concurrent engagements, bring clarity to ambiguous problems, and set the technical direction that the rest of the team builds to.

This is not a documentation role. You will be in discovery workshops, in design reviews, in code walkthroughs, and on-site when it matters. The best Solution Architects at SalesFix are the ones clients want to talk to directly, and trust completely.

What you will own

Solution design and architecture

You design the end-to-end Salesforce solution from discovery through to go-live. That includes the data model, integration architecture, security and sharing model, automation strategy, and environment plan. You make the calls on what gets built, in what order, and why, and you document those decisions so the client can own what we deliver.

Technical discovery and requirements

You lead technical discovery workshops and translate business requirements into a solution design that the build team can execute without ambiguity. You write the architecture decisions, draw the diagrams, and ask the questions no one else thought to ask.

Delivery quality and governance

You are the technical authority across your engagements. That means peer-reviewing configuration and code before it progresses, enforcing the environment strategy, and making sure what lands in production is exactly what was tested. You do not let technical debt accumulate quietly.

Client technical relationships

You build trusted relationships with the technical and executive stakeholders at our clients. You explain complex architectural decisions simply, give advice that is right for the client rather than convenient for the project, and tell the kind truth when the build is heading in the wrong direction.

Integration and data architecture

You scope, design, and oversee integrations between Salesforce and the broader technology ecosystem. You understand data migration strategy, know when to use native connectors versus MuleSoft versus a custom approach, and make decisions that keep the solution maintainable long after we leave.

Agentforce and AI-native design

You understand that AI leverage is not optional in this practice. Agentforce is a core part of what SalesFix sells and delivers, particularly across our For Purpose and Aged Care verticals via Agentforce for Nonprofits. You bring real hands-on experience with Agentforce architecture: agent design, prompt templates, flows, and the guardrails that make agentic solutions safe to put in front of real users. You work with the Chief AI Officer to make sure every solution we design is built for the AI-native future our clients are already moving toward.

Who you are

You have designed and delivered Salesforce solutions across multiple clouds and multiple industries, and you know what good looks like at every stage. You have been in the room when a solution went off the rails and you know how to prevent it from the start.

You are comfortable owning a design decision under pressure and equally comfortable saying you got it wrong when the evidence points that way. You do not confuse a complicated solution with a good one.

You are energised by the variety of what we do at SalesFix. One week you are designing a data model for a Queensland Government agency. Next you are rethinking an integration pattern for an aged care provider. You like that. You lean in.

You bring:

• Significant experience as a Salesforce Solution Architect or Senior Consultant, ideally at a consulting partner or systems integrator

• Deep hands-on expertise across Salesforce core products: Sales Cloud, Service Cloud, and Experience Cloud at minimum

• Practical Health Cloud experience: person accounts, care programmes, patient or client journeys, and the data model nuances that make or break an Aged Care or Health implementation

• Agentforce architecture experience: designing agents, prompt templates, flows, topic and action configuration, and the guardrails that make agentic solutions production-ready

• Familiarity with Agentforce for Nonprofits (formerly Nonprofit Success Pack or NPSP) and how it sits within the broader Salesforce platform, particularly for our For Purpose clients

• Strong integration architecture skills, with practical experience across REST/SOAP APIs, MuleSoft, and platform events

• A solid grasp of Salesforce data architecture, including data modelling, migration strategy, and governance

• Experience with security and sharing models, including complex OWD, role hierarchies, and permission set design

• The ability to run technical discovery independently and produce documentation the build team can execute from

• Familiarity with at least one of SalesFix’s core verticals: For Purpose, Aged Care, B2B Commercial, or Queensland Government is highly regarded

Certifications that matter

Salesforce Architect certifications are strongly valued: 

• Application Architect, System Architect, or progress toward the CTA track.

• Consultant-level certifications across Sales Cloud, Service Cloud, and Experience Cloud signal the breadth we need. 

• Health Cloud certification is a strong differentiator for this role given our Aged Care focus. 

• Agentforce or AI Associate certifications are a genuine advantage as we build out our agentic practice. 

What matters most is that your certifications reflect real delivery experience, not exam preparation alone.

How we measure success

• Gross margin per engagement (target 50%+)

• Client NPS across your engagements (target 65+)

• Delivery time compression using AI tooling (target 30%+ reduction vs planned hours)

• On-time delivery rate across active projects

• Zero critical defects at go-live across your engagements

• Referenceable client rate: clients who will go on record after you deliver for them

• Rework rate attributable to solution design decisions (target near zero)

• Measurable client value realised within 60 to 90 days of go-live

What we offer

• A senior technical role with real influence over how SalesFix builds and delivers

• Variety across industries, clouds, and problem types that most large SIs cannot offer

• A culture built on the Getting Naked model: honest, client-first, no ego

• Competitive base salary and performance incentive aligned to delivery margin

• Flexible working: Brisbane, Sydney or Melbourne-based, with a mix of remote and client-site work

• The opportunity to shape the AI-native Salesforce consulting practice in ANZ

SaleFix Values

Level Up, Never Settle. Embrace the game of continual improvement.

Own It, Make It Happen. A can-do attitude is the lifeblood that courses through our veins.

Authentic Connection. The foundation for cultivating meaningful relationships.

Customer Centric. A shared vision of excellence.

Purposeful Impact. Prioritising actions of kindness. Compassion and service to others.

SalesFix is an equal opportunity employer. We are committed to building a team that reflects the communities we serve. Apply through the link below. No recruitment agencies please.