Senior Quality Engineer 

Key Responsibilities: 

Conduct preliminary analysis of quality issues reported from the market and coordinate cross-functional resources to implement containment actions, corrective measures, and continuous quality improvements. 

Provide technical support and rapid response for complex customer vehicle quality concerns raised by sales, dealer networks, and market operations teams, ensuring timely issue resolution and customer satisfaction. 

Lead the investigation, root-cause analysis, and resolution of recurring, critical, and high-impact quality issues. Coordinate relevant engineering, manufacturing, supplier, and quality teams to drive corrective and preventive actions. 

Support service quality readiness activities for new vehicle launches, including launch quality reviews, historical issue verification, risk assessments, and implementation of preventive measures. 

Manage the market quality improvement process, ensuring effective tracking, escalation, resolution, and closure of after-sales quality issues across vehicle programs. 

Monitor field quality performance indicators and customer feedback trends, providing regular reports and recommendations to management and headquarters teams. 

Collaborate closely with engineering, manufacturing, suppliers, service operations, and regional teams to improve vehicle quality, reliability, and customer satisfaction. 

Qualifications: 

Bachelor’s degree or above in Quality Management, Mechanical Engineering, Automotive Engineering, Vehicle Engineering, or a related discipline. 

Minimum 10 years of experience in automotive after-sales quality management, field quality engineering, vehicle quality improvement, or related automotive quality functions. 

Strong understanding of automotive field quality processes, warranty management, quality improvement methodologies, and customer issue resolution procedures. 

Proven experience in quality KPI management, issue escalation management, root-cause analysis, corrective action implementation, recurrence prevention, and quality audit activities. 

Demonstrated ability to coordinate cross-functional resources and drive complex quality issues to resolution across engineering, manufacturing, supplier, and service organizations. 

Experience in vehicle diagnostics, fault analysis, and technical problem-solving. Proficiency in automotive diagnostic tools and engineering analysis tools such as CANoe, diagnostic tool is highly desirable. 

Ability to independently investigate and analyse software-related and vehicle electronic system quality issues. 

Strong analytical, communication, stakeholder management, and project coordination skills. 

Experience in Battery Electric Vehicle (BEV) manufacturing, vehicle production quality management, or EV field quality management is highly preferred. 

Mandarin Chinese proficiency is highly preferred, as this role requires frequent communication and technical collaboration with the company’s headquarters and engineering teams in China. 

Australian Permanent Residency or Australian citizenship preferred