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We are currently seeking an experienced Oracle Cloud Finance Functional Consultant to join our Managed Services team.  This role is responsible for delivering high quality Oracle ERP Cloud functional support, advisory services, and continual improvements across customer environments. This role requires deep expertise in Oracle ERP Cloud Financial applications, supported by strong communication, problem solving, and service delivery capabilities. Acting as a trusted advisor, the Consultant ensures alignment between business requirements, contracted services, and consistently high operational outcomes.

Key Responsibilities

• Develop a strong understanding of the customer’s architecture, business processes, roadmap, scope of services, and commercial model.
• Build and maintain trusted relationships with customers through regular interactions, providing insights, recommendations, and proactive guidance.
• Provide end‑to‑end support for incidents, service requests, problems, change requests, enhancement initiatives, quarterly impact assessments and continuous service improvement activities.
• Monitor, prioritise, and manage customer tickets, ensuring timely updates, SLA adherence, and clear communication.
• Conduct root cause analysis (RCA) for recurring issues and implement corrective actions.
• Prepare documents such as business requirement documents, change request, test scripts, knowledge base articles, and user guides.
• Collaborate with internal technical teams, architects, account managers, and delivery leads to ensure alignment and consistency of service.
• Coordinate with vendors or third‑party partners where required.
• Manage escalations professionally, ensuring quick resolution and transparent updates to stakeholders.
• Support pre‑sales or solutioning activities by providing input on scope, effort estimation, and service models.

Key Skills Required  

• Strong service delivery experience within enterprise environments.
• Deep functional knowledge of Oracle ERP Cloud Financial modules.
• Practical ITIL expertise across Incident, Problem, Change, and CSI.
• Excellent stakeholder management and communication skills, up to C‑Level.
• Strong analytical, problem‑solving, and documentation capabilities.
• Ability to identify process optimisation and continuous improvement opportunities.
• Effective time management and prioritisation across multiple workstreams.
• Ability to lead, collaborate, and act as an escalation point for customers and teams.

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, then please press the "Apply Now" button to submit your resume.