We're seeking a capable and proactive IT Support Engineer to join our team. This role is suited to a mid-level IT professional who can confidently deliver end-user support while contributing to the improvement of systems, processes, and the overall IT environment.

About the Role

You'll provide high-quality Level 1 & 2 support across the organisation, supporting both in-office and remote users. In addition to troubleshooting, you'll take ownership of issues, contribute to continuous improvement initiatives, and help optimise the end-user experience.

This role includes an early start (7:00 AM) to ensure systems and users are supported from the beginning of the business day.

Key Responsibilities

• Deliver Level 1 & 2 IT support across desktops, laptops, mobile devices, and meeting room technologies

• Take ownership of incidents and service requests, ensuring timely resolution and escalation where required

• Provision, configure, and maintain Windows workstations in line with best practices

• Manage and support iOS and Android devices

• Administer and support endpoint management platforms (e.g. Microsoft Intune)

• Perform network troubleshooting, working across connectivity, VPN, and general infrastructure issues

• Use PowerShell to support automation and streamline administrative tasks

• Demonstrate advanced PowerShell development skills for complex automation and administrative solutions

• Contribute to process improvements, documentation, and standardisation of IT services

• Support onboarding/offboarding processes and device lifecycle management

About You

• 2–5+ years' experience in an IT support or service desk role

• Strong working knowledge of Windows environments and modern workplace technologies

• Proven experience with device provisioning and endpoint management

• Solid understanding of networking fundamentals and troubleshooting

• Experience using Microsoft PowerShell for administration or automation

• Familiarity with the Linux command line

• Ability to work independently, prioritise effectively, and manage competing demands

• Strong communication skills with a focus on delivering a great user experience

Nice to Have

• Experience with Microsoft Intune or similar endpoint management tools

• Microsoft certifications or other relevant industry certifications

Requirements

• CompTIA A+ certification (or equivalent practical experience)

• Australian citizenship is required for this position

What We Offer

• A growth-focused role with opportunities to expand into systems, cloud, or infrastructure

• Ongoing professional development and certification support

• Exposure to a broad and modern technology stack

• A collaborative, supportive team environment