Aspect Monitoring Services Pty Ltd is seeking a motivated and enthusiastic Junior IT Support Technician to join our growing team.

This is a hands-on role suited to someone who is passionate about technology, enjoys solving problems, and is looking to develop a broad range of IT skills in a supportive team environment.

You will work closely with our experienced IT team to provide technical support to a wide range of business clients. The role will involve assisting with the setup, maintenance, monitoring and troubleshooting of workstations, servers, printers, networks, cloud systems, remote access solutions, and vendor-specific hardware and software.

You will also play a key role in tech room operations and provide onsite support as needed.

Key Responsibilities:

• Respond to incoming calls, service requests and emails relating to desktop, hardware, software and network issues

• Assist with the installation, configuration, testing and troubleshooting of end-user workstations, laptops, printers, peripherals and software

• Support the day-to-day operation of the service desk

• Provide remote and onsite support to clients as required

• Assist with network support, including LAN/WAN connectivity, routers, firewalls and general security-related tasks

• Support remote access solutions such as VPN, Remote Desktop, Terminal Services and similar platforms

• Maintain regular communication with clients and provide professional customer service

• Assist with maintaining client network infrastructure and IT systems

• Help maintain accurate records, documentation and hardware inventory

• Assist with tech room operations, including preparing, testing and maintaining equipment

• Escalate more complex technical issues to senior technicians where required

Skills, Experience, and Attributes:

The successful applicant will ideally have:

• A genuine interest in IT, technology and problem solving

• Knowledge of desktop hardware, software and Microsoft Windows operating systems

• Understanding of networking, printers, remote access and Microsoft 365 and Microsoft operating systems (Windows XP/7/8/10,11, Microsoft Server etc) would be highly regarded

• Strong organisational skills and the ability to manage tasks effectively

• A willingness to learn and follow processes

• Good communication and customer service skills

• The ability to work under pressure and prioritise tasks

• A positive attitude and strong attention to detail

• Good written and spoken English

• A current driver’s licence is preferred

• Must be an Australian resident or citizen

Previous IT support experience is beneficial, but not essential. Training and mentoring will be provided for the right person.

What We Offer:

• On-the-job training and mentoring from an experienced IT team

• Exposure to a wide range of technologies, clients and real-world IT environments

• A hands-on role with opportunities to grow your technical skills

• A supportive and collaborative team environment

• The opportunity to be part of a growing business

If you are looking to start or grow your career in IT and want to be part of a practical, hands-on support team, we encourage you to apply.