About Youturn 

The individuals, families and communities we support are at the heart of everything we do at Youturn. We listen deeply – honouring every voice, story, culture and choice – through our core values of Integrity, Respect and Inclusion. We have a strong commitment to reflection and responsibility and are always curious and adapting through our Learning value. At Youturn, we believe in the importance of caring today for a better tomorrow, represented in our value of Stewardship.

Youturn is a community-based not-for-profit charity providing social, community, and health services across Australia. With more than 35 years of experience, we are a trusted provider supporting individuals and communities through life’s toughest moments, empowering people of all ages to live safe, connected, and meaningful lives. With compassion and equity at our core, we support people in the areas of housing, community and family support, mental health, and support for those bereaved or impacted by suicide.

You can find out more at youturn.org.au.

At Youturn, projects don’t exist for the sake of delivery plans, stand-ups, or status reports.
They exist because somewhere down the line…
someone needs a better service, a faster system, or a more human experience.

And right now, we need someone who can make that happen.

You might be our person if this sounds like you:

You’ve walked into a project where:

• the roadmap looked good… but reality didn’t cooperate
• stakeholders all wanted different things (and said it differently)
• vendors nodded confidently… then missed the mark
• and somehow, you were the one who had to bring it all together

And you did.

Not by being the loudest…
but by being the one who could connect the dots, reduce the noise, and move things forward.

What you’ll actually be doing (in real terms)

You’ll take ideas that are:

• half-formed
• over-ambitious
• under-scoped
• or politically complex

…and turn them into delivery that works.

That means:

• Turning “we need a new system” into structured, executable reality
• Leading end-to-end project delivery; from planning through to implementation and transition
• Seeing around corners on risks, dependencies and unintended consequences
• Holding the line on scope, time, budget and quality; without becoming rigid
• Running governance that’s useful, not performative
• Managing vendors so they deliver outcomes, not just invoices
• Making sure go-live isn’t the finish line; adoption, value, and benefits realisation are

The tech matters. But the thinking matters more.

Yes… this is ICT and digital delivery.
But we’re not looking for someone who hides behind methodology.

We’re looking for someone who:

• understands the realities of technology delivery lifecycles, dependencies and implementation risk
• can operate across Agile, Waterfall, and “whatever this project has become”
• knows when to lean into structure and when to adapt on the fly
• understands that risk logs don’t manage risk… people do
• can translate between humans and systems without losing meaning
• brings discipline to governance, reporting, controls and delivery frameworks… without losing momentum

What strong delivery looks like here

You’ll be someone who can:

• Build trusted relationships with business leaders, technical teams, vendors and stakeholders
• Navigate competing priorities and coordinate complex workstreams
• Influence decisions and keep people aligned, even when things get messy
• Manage risks, issues and interdependencies with clarity and confidence
• Support change readiness, adoption and sustainable outcomes; not just technical delivery

Because success here isn’t just delivery.
It’s delivery that actually works in the real world.

Here’s the part most ads won’t say:

Some of our work is messy.
Not broken… just real.

• Priorities shift
• Context matters
• People care deeply about outcomes

So, if you need everything perfectly defined before you start, this probably won’t feel comfortable.

But if you’re someone who can bring clarity, calm and forward momentum into complexity;
you’ll do some of your best work here.

Why Youturn?

Because this isn’t tech for optimisation’s sake.

This is:

• systems that help frontline teams do their jobs better
• processes that remove friction where it matters most
• projects that ultimately improve people’s lives

You’ll see the connection between what you deliver… and who it impacts.
Not abstractly. Directly.

At Youturn, our work is grounded in values and driven by impact.
We honour every story, stay curious and adaptable, and act with integrity in everything we do.

You’ll be joining an organisation that is:

• Purpose-led – making a tangible difference in people’s lives
• Values-driven – integrity, inclusion, respect, learning and stewardship guide every decision
• Growing and evolving – with a focus on sustainable impact and strong governance foundations

What we offer (beyond the work itself)

• Competitive remuneration aligned to your experience and impact
• 12% superannuation + salary packaging up to $15,900
• Additional $2,650 meal & entertainment packaging
• Access to further salary packaging benefits (where eligible)
• 5 days paid wellness leave each year (pro-rata)
• 12 weeks paid parental leave after 12 months
• Annual leave loading

The kind of person who thrives here

• You don’t wait for perfect conditions — you create momentum
• You don’t just manage stakeholders — you earn their trust
• You don’t close projects — you make sure they actually worked
• You connect delivery to broader organisational outcomes and real impact
• You lead through influence, not just authority
• You bring judgement, professionalism and accountability to everything you deliver

The formalities (because they still matter):

• Demonstrated experience delivering ICT or digital projects end-to-end in complex environments
• Strong capability across governance, risk, issue management, reporting and delivery disciplines
• Experience working with vendors and external delivery partners
• Ability to operate within (or contribute to) structured PMO or portfolio delivery frameworks
• Relevant tertiary qualification in IT, Business, Project Management or similar
• Project certifications (PRINCE2, PMP, Agile/Scrum) highly desirable
• Experience in digital transformation, systems implementation, or technology-enabled change highly regarded

If this feels different, that’s intentional.

We’re not looking for someone to “fit the role.”
We’re looking for someone who sees this and thinks:

“Finally… this is how the job actually works.”

If you’re ready to bring your expertise to an organisation committed to people, purpose and community, we’d love to hear from you.

Apply now with your resume and a tailored cover letter addressing your suitability and alignment with Youturn’s mission.

Learn more: www.youturn.org.au

Youturn is an equal opportunity employer and strongly encourages applications from Aboriginal and Torres Strait Islander peoples, individuals with lived experience, and people from diverse cultural and linguistic backgrounds.