Build your future with Makita Australia!

Location: Truganina, VIC
Full-time | Permanent Role | Great Company Perks

Are you an experienced IT professional who enjoys solving complex technical issues, supporting users, and making a real impact on business operations?

We're looking for a Service Desk Technician – Level 3 to become the primary IT support resource at our Truganina Distribution Centre. This is a hands-on role where you'll combine technical expertise, problem-solving, and customer service to keep our systems and people running smoothly.

About Makita (Australia)
Makita Corporation was founded in 1915 as an electric motor sales and repair company who in 1958 became the first company in Japan to manufacture electric planers. Now, over 100 years on we have a reputation as the world leading manufacturer of power tool products for the Building & Construction, Power Garden and Commercial Cleaning industries.

What You’ll Do:

• Act as the primary IT contact for the Truganina site, providing hands-on support and resolving technical issues.
• Deliver Level 3 support across Microsoft 365, Intune, Windows Server, Active Directory, networking, and endpoint management.
• Support warehouse technology including RF scanners, printers, and operational systems.
• Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions.
• Manage IT assets, maintain documentation, and ensure accurate records are kept.
• Coordinate with internal teams and external vendors to resolve incidents and support business operations.
• Contribute to IT projects, system upgrades, process improvements, and mentor junior support staff.

Why You’ll Love This Role:

• Work with the latest Microsoft and enterprise technologies.
• Be the go-to IT person for a busy distribution centre.
• Get involved in exciting IT projects and upgrades.
• Enjoy a mix of hands-on support and technical problem-solving.
• Make a real impact on business operations.
• Opportunities to grow your career and develop your skills.
• Work with a supportive and collaborative IT team.
• Stable, full-time role with a well-established company.

What We’re Looking For:

• 5+ years' experience in IT support, including Level 2 and Level 3 environments.
• Strong experience with Microsoft 365, Intune, Windows Server, Active Directory, and networking technologies.
• Excellent troubleshooting and problem-solving skills, with the ability to resolve complex technical issues.
• Experience performing root cause analysis and implementing long-term solutions.
• Strong communication and customer service skills, with the ability to support users at all levels.
• Ability to work independently, manage priorities effectively, and use ticketing and remote support tools.

Culture

At Makita, we value our culture and the way we work together to deliver results. Our success is due to the quality of our products, the high calibre of our people and the commitment to providing exceptional customer service.

What's in it for you?

• Staff discounts on Makita products (yes, even the ones you’ve had your eye on!)

• Corporate Health Insurance

• Makita Healthy Lifestyle Program

• Birthday leave (take the day off it’s your special day!)

• Paid parental leave and access to employee assistance program (EAP)

• Anniversary recognition and referral bonuses

Recruitment Process and Privacy Policy

Successful candidates will be required to complete pre-employment checks such as reference checks, NPC, driving history and a pre-employment medical which includes a drug/alcohol test in line with Makita's policies and procedures.

All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our privacy policy, a copy of which can be found at www.makita.com.au/Company/privacy-policy.

To all recruitment agencies: Makita does not accept agency resumes. Please do not forward resumes to our jobs alias, Makita employees or any other company location. Makita is not responsible for any fees related to unsolicited resumes.