• 3 month contract - 5 days in office per week
• Immediate start
• Lower North Shore office location
• $355 per day + SA

We’re seeking a motivated Level 1 Helpdesk Officer to join a busy IT support team on a short-term contract. This role is ideal for someone early in their IT support career who enjoys helping users, resolving everyday technical issues and working with modern Windows environments. 

You’ll be the first point of contact for IT support requests, assisting users with device setup, access issues, and basic troubleshooting, while gaining exposure to desktop deployment and imaging processes.

Key Responsibilities

• Act as the first point of contact for IT support requests (phone, email and ticketing system)
• Provide Level 1 troubleshooting for Windows 10 and Windows 11 devices
• Provide AV support
• Assist users with login issues, password resets, and basic application support
• Support device setup including unpacking, basic configuration and user onboarding
• Assist with laptop and desktop imaging under guidance of senior technicians
• Log, update and manage tickets accurately in the ITSM system
• Escalate more complex hardware, software or system issues to Level 2 support
• Support onboarding and offboarding activities including device preparation and returns
• Maintain accurate asset records in the asset management system

Skills & Experience

• Some experience in IT Support, Service Desk or desktop support 
• Basic understanding of Windows 10 and Windows 11 environments
• Interest in device setup, troubleshooting, and end-user support
• Exposure to ITSM ticketing systems (e.g. ServiceNow, Cherwell, etc.) desirable
• AV support experience
• Strong communication skills and a customer-first mindset

How to Apply

If you're ready to take on the next challenge in your career and you think you can bring your passion to this exciting role, then please click on 'Apply Now' to submit your cover letter and resume. For specific questions relating to the role please contract Nick at nra•••••••@genesisit.com.au.