Level 2 IT Support Engineer

Location: Blackburn

About the Company

Our client, DJC Systems, is an award-winning managed IT services provider delivering innovative technology solutions to small and medium-sized businesses across Australia. With a strong reputation in cloud technologies, Microsoft Azure, cybersecurity, and managed services, DJC Systems continues to grow through long-standing client partnerships and ongoing referrals.

With over 70 employees across multiple locations, DJC Systems offers a collaborative, people-first culture where employees are supported, valued, and encouraged to develop their careers. As the business expands further, we're on the hunt for a Level 2 IT Support Engineer who is eager to join the team.

About the Role

You will have at least 3 years of experience working within a Managed Service Provider (MSP) environment and be eager to further develop your technical expertise, particularly within the cloud and modern workplace space.

In this role, you will design, implement, and support solutions across Microsoft-centric environments, including:

• Cloud Migrations: Microsoft 365, Azure, SharePoint, and OneDrive

• Virtualised Infrastructure: VMware and Hyper-V environments

• Cloud Telephony: 3CX and other cloud-based voice platforms

• Business Continuity & Disaster Recovery: Veeam Backup & Replication and Azure Site Recovery

• Microsoft Cloud Solutions: Identity, collaboration, and modern workplace technologies

This is an excellent opportunity for a technically capable engineer looking to broaden their cloud experience and grow their career within a supportive, high-performing MSP environment.

What are we looking for?

• Minimum 3 years' experience in an MSP environment

• Strong understanding of cloud, server, and network infrastructure

• Experience with Microsoft 365, Azure, and related cloud technologies

• Ability to deliver projects against a defined Scope of Works

• Strong documentation and communication skills

• High attention to detail and customer service focus

• Ability to work independently and take ownership of outcomes

• Positive, proactive, and results-driven attitude

Desired Skills / Certifications:

• Tertiary qualification (Degree or TAFE) is advantageous

• Microsoft Certifications (Windows 10, Windows Server)

• Experience deploying, implementing, and managing Microsoft 365 migrations from on-premises to O365, including SharePoint and Teams (essential)

• Experience with Azure is highly desirable; training can be provided for the right candidate

• Experience using ticketing systems (ConnectWise preferred)

• Experience with Kaseya VSA is an advantage

Why Join DJC Systems?

⭐ Channel Partner 501 Award Winners – 5 Years Running
🏡 Hybrid Working Environment
🤝 Supportive, Down-to-Earth Culture with Genuine Career Growth

What’s on Offer?

• Permanent Full-Time role working between the office, client premises and from home – Flexible work from home is strongly supported and encouraged – However, the nature of Project based work requires the ability to work on-site regularly as well

• On the job training and support from your peers, with a permanent escalation point when required

• Your professional development will be encouraged and supported with further education/training opportunities provided - happy to assist you in gaining industry certifications

• Positive, relaxed yet professional environment where every individual is valued

• A competitive salary package will be offered dependant on qualifications and experience

APPLY NOW!