• Sydney, NSW

• Help Desk & IT Support (Information & Communication Technology)

• $70,000 - $80,000 + Super

Launch Your Cloud Career

Are you a recent Computer Science or Information Systems graduate looking to build a career in cloud technology?

We're seeking a motivated Junior Cloud Support Engineer to join a growing technology business and become part of a collaborative support team where you'll learn from experienced engineers, work with modern cloud technologies, and develop valuable hands-on technical skills.

This is an excellent opportunity for someone early in their career who enjoys solving problems, helping customers, and wants to gain real-world experience supporting cloud-based applications and services.

About the Role

Reporting to the Support Team Lead, you'll play a key role in supporting customers and maintaining cloud-based environments. You'll work closely with senior engineers, development teams, QA teams, and product specialists to investigate issues, resolve customer enquiries, and contribute to the ongoing reliability of the platform.

This is a hands-on role that offers exposure to cloud technologies, SaaS platforms, customer support operations, incident management, and service delivery.

Key Responsibilities

• Provide first-line technical support for customers using cloud-based applications and services.

• Monitor support queues and manage incoming customer tickets.

• Troubleshoot and resolve routine technical issues.

• Escalate more complex issues to senior engineers when required.

• Communicate with customers regarding ticket updates and resolution progress.

• Assist with monitoring cloud environments and service availability.

• Support incident response activities and issue investigations.

• Help manage user accounts, access requests, and service configurations.

• Maintain accurate support records and documentation.

• Contribute to knowledge base articles and process improvements.

• Work closely with development, QA, and operations teams to support service delivery.

About You

We're open to graduates or candidates with up to 2 years of experience in IT Support, Service Desk, Technical Support, or Cloud Support.

You may have:

• A degree in Computer Science, Information Systems, Information Technology, Software Engineering, or a related discipline.

• A genuine interest in cloud technologies and modern IT environments.

• Exposure to AWS, Microsoft Azure, or Google Cloud through study, projects, internships, certifications, or previous employment.

• Strong troubleshooting and problem-solving skills.

• Excellent communication skills and a customer-focused mindset.

• A willingness to learn and develop your technical capabilities.

• Strong attention to detail and organisational skills.

Nice to Have

• AWS Cloud Practitioner or similar cloud certification.

• Experience with ticketing systems or help desk platforms.

• Exposure to monitoring or logging tools.

• Understanding of networking fundamentals.

• Knowledge of cloud-based telephony platforms such as Amazon Connect.

What's on Offer?

• $70,000 - $80,000 + Superannuation

• Structured training and mentoring from experienced engineers

• Exposure to modern cloud technologies and SaaS platforms

• Genuine career progression opportunities into Cloud Engineering, DevOps, Platform Engineering, or Technical Operations

• Supportive and collaborative team environment

• Opportunity to build practical cloud experience from the ground up

If you're looking for an opportunity to kick-start your cloud career and gain hands-on experience in a supportive environment, we'd love to hear from you.

Apply now and take the first step towards a career in cloud technology.