·       Canberra region - multi-site

·       Permanent role (up to $110k INCLUDING super with salary packaging)

·       Exemplary work ethic, maturity, attitude & communication levels needed plus the ability to work independently.

My client is a health & aged care focused Australian Not For Profit organisation who is in the process of transforming and re-energising their IT offering. As such the national IT Service Delivery/Support team is looking for a Senior Service Delivery Analyst/Senior on-site Engineer to support their sites around Canberra.

5 days/week you’ll be required to be present on-site and be the organisation’s technical representative at various hospitals and care facilities in the region. To that end, previous experience providing IT support in a hospital/healthcare environment will be highly regarded but is not essential, however a demonstrated background in providing on-site and preferable multi-site support is crucial. High levels of professionalism, independence/autonomy, self-motivation, communication, maturity and empathy are non-negotiable.

💻 What the role looks like day to day:

• Being the onsite IT presence at hospital and aged care facilities.

• Diagnosing and resolving incidents with minimal disruption.

• Supporting Microsoft/Windows environments, infrastructure, hardware, networking, and printers.

• Working closely with internal ICT teams and external vendors.

• Jumping on service desk calls to close tickets when not onsite – I’m looking for someone who ‘wants’ to do this – ATTITUDE IS EVERYTHING!

• Participating in the national on‑call roster and planned after‑hours work as required.

🔧 Tech Stack You’ll Be Supporting

In this role, you’ll be working across broad and dynamic technology environments, including but not limited to:

• IT Service Management: JIRA Cloud (ticketing & knowledge base)

• End-User Computing: Windows 11, Microsoft 365 Suite

• Device & Endpoint Management: Intune / SCCM

• Identity & Access: Active Directory (AD) & Azure AD

• Virtualisation: Citrix

• Networking & Infrastructure: Cisco, VPNs, firewalls, and remote connectivity

• Telephony & Communications

• All Onsite Hardware

✅ What you’ll need:

• Strong, demonstrated onsite/multi-site IT support / service delivery experience on top of a solid foundation of a traditional IT support/Service Desk background (healthcare experience a bonus, not essential.)

• High levels of professionalism, self-motivation, maturity, empathy, reliability.

• Excellent levels of spoken and written English essential!!

• Ability to work independently and take ownership.

• Valid Australian driver’s license and your own car.

• Exceptional work ethic, common sense, and a genuine desire to keep learning.

• Sites may not be perfectly set up - you'll need to be comfortable in degrees of chaos but you'll be motivated to try and bring standardisation, improve processes etc.

IF you can demonstrate the necessary experience as outlined above then please APPLY to the role asap!! ONLY experienced candidates with strong, demonstrable, relevant experience AND those living in the Canberra region who are Australian Citizens, Permanent Residents or Temporary Residents with full work rights and a minimum of 2 years left on their visa will be considered.

Full background checks will be undertaken, including a police check.