About Us

Blacktree Technology is an innovative solutions integrator working with leading edge radio and satellite communications technology to connect people and organisations across the globe. Blacktree’s expertise covers all RF bands and technologies from HF, through to Commercial & Defence UHF, Satellite and Microwave.

We specialise in solving mission-critical communication problems in challenging and geographically diverse environments.

Supporting critical Defence programs, our team specialises in both new and legacy communication technologies. We provide comprehensive services, including the design, engineering, procurement, manufacturing, installation, commissioning, and maintenance of communication systems.

ABOUT THE ROLE

The ICT Manager will have a hands-on role, and responsible for overseeing the operation, maintenance and evolution of information technology systems and infrastructure to support business objectives.  Blacktree operates a hybrid AD network spread across three sites.  While a lot of conventional technology is deployed, the network has implemented and maintains a strong cybersecurity posture.

Key accountabilities and responsibilities of the role include:

• Develop and implement ICT strategies aligned with organisational objectives

• Oversee the day-to-day operation, performance, and availability of ICT systems and infrastructure

• Ensure compliance with relevant security standards, regulatory requirements, and organisational policies

• Maintain hands-on responsibility for the cybersecurity controls and compliance

• Maintain hands-on responsibility for workstations, networks, servers, cloud platforms

• Diagnose and resolve complex technical issues, including critical incidents and outages

• Ensure effective data protection, backup, and disaster recovery processes

• Lead and support a small ICT team while actively contributing to technical delivery

• Plan and deliver ICT projects, including system upgrades, migrations, and cloud deployments

• Manage and continuously improve IT service delivery, including incident, problem, and change management processes

• Evaluate, recommend, and implement new technologies and solutions

• Manage ICT budgets, resource allocation, and cost optimisation

• Develop, implement, and enforce ICT policies, standards, and best practices

• Lead and support digital transformation and continuous improvement initiatives

• Provide technical guidance, support, and training to staff

• Develop and maintain accurate technical documentation, including system configurations, procedures, and network diagrams

ABOUT YOU

Our ideal candidate will be able to demonstrate most/all of the following skills, knowledge and experience:

• Degree or diploma in Information Technology, Computer Science, or a related field     

• Proven experience in ICT management, including systems and network administration

• Demonstrated hands-on experience with:

- Networks (LAN/WAN, firewalls, VPNs)

-Servers (Windows/Linux) and virtualisation (VMware/Hyper-V)

- Cloud platforms (Azure, AWS, Microsoft 365)

• Proven ability to diagnose and resolve complex ICT issues in a hands-on capacity

• Ability to work effectively under pressure during outages and critical incidents

• Strong skills in root cause analysis and implementation of permanent solutions

• Practical experience implementing:

- Security controls aligned with the ASD Essential Eight

-Firewalls, endpoint protection, multi-factor authentication (MFA), and backup solutions

• Ability to respond to and manage security incidents

• Strong understanding of risk mitigation in operational environments

• Experience managing and maintaining infrastructure, including servers, storage, backups, and disaster recovery systems

• Knowledge of system monitoring and performance optimisation

• Demonstrated ability to lead a small team while remaining technically hands-on

• Willingness to support helpdesk or engineering tasks as required

• Strong mentoring and capability development skills

• Hands-on experience delivering ICT projects (e.g. system upgrades, migrations, and deployments)

• Strong background in IT service delivery and support environments

• Experience managing and improving helpdesk operations, including incident, problem, and change management

• Willingness to participate in escalations and on-call support

• Ability to balance project delivery with operational responsibilities

• Experience managing vendors and managed service providers (MSPs), while maintaining accountability for technical outcomes

• Ability to validate third-party technical work and ensure service quality against SLAs

• Strong documentation skills, including creation and maintenance of technical documentation, work instructions, and network diagrams

• Effective communication skills, with the ability to engage both technical and non-technical stakeholders

• Ability to report clearly on system performance, risks, and improvement initiatives

• Strong time management skills, with the ability to manage competing priorities in a fast-paced environment

Applicants must have the right to work in Australia and the ability to obtain and maintain a Defence NV1 security clearance (sponsored as required), including participation in the clearance process

The following skills and knowledge would also be highly regarded.

• Knowledge of the Defence Industry Security Program (DISP) and ICT security accreditation requirements

• Familiarity with security compliance frameworks, including IRAP

• Relevant industry certifications, such as:

- Microsoft (Azure, Microsoft 365)

- Cisco (CCNA/CCNP)

- ITIL

• Experience with the following technologies:

- Microsoft Server, HyperV, Workstations, applications

- Linux servers

- Atlassian products

- Watchguard firewalls

- Cisco switches, routers

- Autodesk products

• Experience in the implementation and sustainment of satellite communications technology, particularly in Defence environments

• Technical knowledge of RF communications systems and technologies

• Practical experience applying ITIL or similar frameworks

 If this sounds like the role for you apply now including your CV and a Cover Letter addressing the Selection Criteria.