IT Business Analyst (Multilingual)

About Zii

Zii is a rapidly growing Australian technology company providing end-to-end POS, payment, and business management solutions for SMEs across Retail, Hospitality, and Service industries.

Operating 9+ countries, Zii supports SME merchants through a network of distributors, payment partners, acquirers, and technology integrators. As part of our global expansion strategy, we are seeking a multilingual IT Business Analyst to bridge product, technology, partners, and customers across international markets.

Location: Sydney, Melbourne, Brisbane, Perth

Role Overview

The IT Business Analyst (Multilingual) serves as the critical link between Product, Sales, Partners, and Customers.

This role combines:

• Product Training & Product Enablement

• B2B and B2C Technical Pre-Sales Support

• Business Analysis & Solution Consulting

• Partner Success & Account Management

• Global Market Expansion Support

The successful candidate will help drive product adoption, support channel partners and enterprise customers, gather market requirements, and ensure Zii's products remain competitive across multiple international markets.

Key Responsibilities

1. Product Training & Product Enablement

• Deliver product training sessions to distributors, resellers, partners, and internal teams.

• Develop and maintain product documentation, training materials, user guides, and knowledge bases.

• Conduct product update briefings and release communications for new features and enhancements.

• Work closely with Product and Engineering teams to understand product roadmaps and communicate value propositions.

• Assist in onboarding new partners and customers across multiple countries.

2. B2B & B2C Technical Pre-Sales Support

• Support enterprise clients, SMEs, distributors, and channel partners throughout the sales cycle.

• Conduct product demonstrations, solution presentations, and technical discovery workshops.

• Assist sales teams with solution design, business workflows, and integration discussions.

• Provide technical consultation on POS, Payments, Loyalty, Ordering, Kiosk, and related solutions.

• Prepare proposals, solution architectures, business cases, and technical response documents.

• Work with customers to understand operational challenges and recommend suitable solutions.

3. Global Expansion & Market Development

• Support Zii's expansion initiatives across ASEAN, Middle East, UK, and other emerging markets.

• Work with local partners to understand market-specific requirements, regulations, and customer expectations.

• Assist with localisation projects including language, payments, integrations, and operational processes.

• Participate in industry events, webinars, exhibitions, and partner enablement programs.

• Provide market intelligence and competitive insights to senior management.

4. Partner Success & Account Management

• Act as a trusted advisor to strategic partners and key accounts.

• Coordinate with Product, Support, Operations, and Finance teams to ensure successful implementations.

• Monitor partner performance and identify growth opportunities.

• Assist in issue escalation and resolution management.

• Drive partner satisfaction, retention, and expansion initiatives.

Key Requirements

Essential

• 2+ years' experience in Business Analysis, Product Specialist, Technical Pre-Sales, Solution Consulting, or Partner Success roles.

• Strong business acumen with the ability to understand commercial, operational, and technical requirements.

• Experience working with SaaS, Cloud Software, POS, Payments, FinTech, ERP, Retail, Hospitality, or Technology solutions.

• Excellent presentation, communication, and stakeholder management skills.

• Strong analytical and problem-solving capabilities.

• Ability to communicate technical concepts to both technical and non-technical audiences.

• Experience delivering product training and customer-facing demonstrations.

• Ability to manage multiple projects and priorities simultaneously.

• Willingness to travel domestically and internationally when required.

Highly Desirable

• Experience with POS systems, payment technologies, acquiring, PSPs, gateways, or financial technology solutions.

• Understanding of API integrations, cloud platforms, and software implementation methodologies.

• Experience working with channel partners, distributors, resellers, or white-label technology programs.

• Familiarity with Agile, Scrum, or Product Development methodologies.

• Knowledge of KYC, AML, payment compliance, or merchant onboarding processes.

Language Requirements

Fluency in English is essential.

Additional proficiency in one or more of the following languages is highly desirable:

• Bahasa

• Thai

• Japanese

• Hindi

• Arabic

• Korean

Why Join Zii?

• Participate in one of Australia's fastest-growing POS and FinTech companies.

• Work with global technology and payment partners.

• Exposure to international markets across Asia-Pacific, Middle East, UK, and beyond.

• Career development opportunities in Product Management, Global Partnerships, Business Development, and Leadership.

• Flexible working arrangements across Australian capital cities.

• Be part of a company shaping the future of commerce, payments, and digital transformation.