Head of Fulfilment & Unified Distributed Order Management

Leading Multi-Channel Retailer  |  Melbourne  |  $230,000 – $280,000

At a glance

Permanent, full-time  |  Melbourne CBD / inner suburbs

Base salary $230,000 – $250,000 neg

Lead a landmark DOM platform selection and implementation program

Senior leadership role reporting into the technology executive team

ABOUT OUR CLIENT

Our client is one of Australia and New Zealand's largest multi-channel retailers, operating a portfolio of well-known consumer brands across both physical and digital channels. With a national footprint spanning hundreds of retail locations, multiple distribution centres, and a growing e-commerce operation, the business serves millions of customers each year.

The organisation is now entering a major capability build phase, investing significantly in its supply chain and fulfilment infrastructure to support a seamless omnichannel experience — and this role sits at the centre of that transformation.

THE OPPORTUNITY

This is a rare, genuinely transformational leadership role. The business has made a strategic decision to implement a Unified Distributed Order Management (DOM) platform across its full multi-brand, multi-channel environment — and they need an exceptional leader to drive it.

You will be accountable for the full journey: platform evaluation and selection, vendor engagement, program design, and end-to-end implementation. This is not a steady-state operations role. The business needs someone who has lived through a DOM/OMS transformation before — who understands the complexity, the stakeholder management, and the discipline required to get it done.

KEY RESPONSIBILITIES

•     Lead the evaluation, selection, and commercial negotiation of a Distributed Order Management platform across a complex multi-brand retail environment

•     Define and own the fulfilment strategy, including omnichannel fulfilment logic, ship-from-store, click & collect, and last-mile optimisation

•     Design and deliver the end-to-end DOM implementation program, including systems integration across a mixed legacy and modern technology stack

•     Build and lead a high-performing team of technology, fulfilment, and transformation specialists

•     Partner with senior stakeholders across digital, supply chain, merchandise, and store operations to align on requirements and manage change

•     Establish governance, KPIs, and reporting frameworks for ongoing fulfilment performance

WHAT YOU'LL BRING

Essential:

•     Demonstrated experience leading a full DOM or OMS platform transformation — selection through to go-live — within a complex retail or multi-channel environment

•     Deep understanding of distributed order management principles: inventory positioning, order orchestration, fulfilment rule logic, and real-time availability

•     Hands-on experience with one or more enterprise DOM/OMS platforms (e.g. IBM Sterling, Manhattan Active Omni, Fluent Commerce, Blue Yonder, Körber)

•     Proven ability to lead cross-functional programs involving technology, supply chain, digital, and store operations teams

•     Strong executive presence and the ability to influence and communicate at C-suite level

•     Experience in multi-brand or post-acquisition retail environments is highly regarded

Desirable:

•     Exposure to systems integrator or consulting environments (e.g. Wipro, TCS, IBM GBS, or boutique retail technology firms)

•     Familiarity with Workday or equivalent enterprise platforms in the retail context

•     Experience managing vendor relationships and large-scale commercial negotiations

WHY THIS ROLE

•     Own something from scratch — this is a genuine build, not a handover

•     Work at scale — one of Australia's largest retail environments, with real complexity

•     Backed by the executive — this program has visible sponsorship and committed funding

•     Be the expert — this is a role where your transformation experience is the credential that matters most

•     Competitive remuneration — $230,000 – $280,000

HOW TO APPLY

This search is being managed exclusively by Brennan Sourcing. Applications and expressions of interest are welcome from candidates with direct DOM/OMS transformation experience.

To be considered, please apply with a current CV outlining your relevant experience. Confidential enquiries can be directed to the Brennan Sourcing team.

 Candidates progressing beyond initial review will receive a full confidential briefing document prior to any client interaction.