About the role

Device Local Pty Ltd is seeking a Field Tech to join our growing team in Sydney. This is a full-time position based in Hurstville NSW 2220. As a Field Tech, you will be at the forefront of our service delivery, providing hands-on technical support and maintenance to our clients across the region. This role is critical to maintaining our reputation for excellence and ensuring customer satisfaction through reliable, professional field-based services.

What you'll be doing

1. Perform on-site installation, maintenance, and repair of devices and equipment at client locations

2. Diagnose technical issues and implement effective solutions in a timely manner

3. Conduct routine inspections and preventative maintenance to ensure optimal performance

4. Respond to service calls and troubleshoot problems with professionalism and efficiency

5. Document all work completed, including service reports and maintenance records

6. Communicate clearly with clients regarding work performed and any recommendations for further service

7. Transport equipment and tools safely to and from job sites

8. When not on service calls, assisting with remote support tickets

9. Collaborate with the back-office team to ensure seamless service delivery

10. Stay up to date with product knowledge and technical developments in the industry

11. Some interstate travel may be required

What we're looking for

1. Relevant technical qualifications or certification in your field of expertise

2. Proven experience as a Field Technician or similar role (level 2 technical support experience a plus).

3. Strong diagnostic and problem-solving skills with the ability to work independently

4. Excellent communication and customer service abilities

5. Valid driver's licence and reliable access to transport

6. Physical fitness and ability to carry equipment and work in various environments

7. Attention to detail and commitment to safety standards and best practices

8. Ability to manage time effectively and prioritise multiple service calls

9. Flexibility to work various hours as required by service demands

10. Willingness to undertake ongoing training and professional development

11. IT Hospitality experience a plus

What we offer

At Device Local Pty Ltd, we believe in supporting our team members to do their best work. We offer competitive remuneration, a supportive work environment, and opportunities for career growth within our expanding business. We provide ongoing training and professional development to help you stay current with industry standards and technologies. We are committed to creating a workplace culture where every team member feels valued and has the opportunity to succeed. We also value work-life balance and strive to create flexible arrangements where possible.

About us

Device Local Pty Ltd is a professional service provider committed to delivering high-quality technical solutions to our clients across Sydney and surrounding areas. We pride ourselves on our technical expertise, communication, reliability, and dedication to customer satisfaction. Our team is made up of experienced professionals who are passionate about their work and committed to maintaining the highest standards of service.

Apply now

If you believe you have the skills and experience required for this Field Tech position, we would like to hear from you. Please submit your application including your resume and any relevant certifications. We look forward to meeting you and discussing how you can contribute to the Device Local Pty Ltd team.