ABOUT LEVESYS

LEVESYS is Australia's purpose-built construction ERP solution, trusted by civil, commercial, electrical, plumbing, and HVAC contractors for over 35 years. With a fully integrated platform covering job costing, contracts, service, payroll, financials, and more, we help construction businesses run smarter, stay compliant, and grow with confidence. Our team is passionate about delivering real outcomes for Australian construction businesses.

THE OPPORTUNITY

We're looking for an experienced and customer-focused Application Support Consultant to join our team. In this role, you'll be a trusted point of contact for our customers, helping them get the most from the LEVESYS platform — from troubleshooting day-to-day queries through to guiding users through complex workflows across job management, payroll, accounting and compliance.

This role suits someone with several years of experience in software support or a related field who is confident working independently, communicating with clients, and resolving application issues efficiently. You'll bring solid domain knowledge — whether from construction, accounting, or business software — and a genuine desire to help customers succeed.

WHAT YOU'LL BE DOING

• Providing timely, professional support to LEVESYS' customers via our support management system and on-line meetings.

• Diagnosing and resolving application issues across core modules including Job Costing, Contracts, Payroll, Accounts, and HR.

• Guiding customers through best-practice use of the system and explaining complex features in plain language.

• Logging, tracking, and managing support cases through to resolution.

• Escalating technical issues to the development team where required, with clear and detailed documentation.

• Contributing to user guides, knowledge base articles, and support resources.

• Assisting with user training and onboarding activities as needed.

WHAT WE'RE LOOKING FOR

Essential:

• 2–4 years of experience supporting business software applications in a helpdesk or customer-facing role.

• Solid understanding of accounting, payroll, or construction project management concepts.

• Intermediate accounting knowledge with understanding of financial transactions, chart of accounts, and general ledger operations.

• Basic payroll processing knowledge including understanding of pay calculations, deductions, and standard payroll procedures, including compliance obligations.

• Confident and empathetic communicator — able to explain technical concepts clearly to non-technical users.

• Analytical approach to problem-solving with strong attention to detail.

• Proven ability to manage multiple open cases and prioritise effectively without close supervision.

• Australian permanent residency required.

Desirable:

• Experience with construction ERP, payroll, or project management software.

• Familiarity with Australian payroll compliance (STP, SuperStream, award rates, EBAs).

• Background in the construction, electrical, plumbing, or civil contracting industries.

WHY LEVESYS?

Hybrid working — predominately a WFH role but occasional office days and travel to clients' offices are required.

Be part of a close-knit, experienced team that genuinely cares about customer outcomes.

Work with a product that has 35+ years of history and a loyal, long-term customer base.

Grow your knowledge across construction finance, compliance, and project management.

Stability and long-term career development opportunities.

Interested? Please apply with your resume and a cover letter describing your experience and the skills you will bring to the role.