The Opportunity

We’re looking for a hands-on and solutions-focused Senior Service Desk Analyst to join our IT team based at our Minto site.

This role is the key frontline support contact for Resero Group employees across Australia, New Zealand, and Singapore—helping keep our people connected, productive, and supported every day.

You’ll work across service desk support, device provisioning, network troubleshooting, Microsoft cloud services, and project delivery, while also helping improve the overall IT experience across the business.

This is a fast-paced and varied role where strong technical capability, communication skills, and a proactive mindset will make all the difference.

About Resero

At Resero Group, we create spaces that help people do their best work and learning. Born in Australasia and exporting to the world, we’re a privately owned group of trusted furniture brands, including Sebel and Furnware. For decades our products have been part of classrooms, universities, auditoriums, stadiums and public spaces across the globe.

We design and make world-class furniture that lasts. From iconic school chairs to innovative learning environments, our products are built with insight, empathy and real-world testing. We’re proud of our heritage, but we’re even more focused on the future—smarter design, more sustainable materials, and better experiences for the people who use our products every day.

What you’ll be doing

In this role, you will:

Service Desk & User Support

• Provide IT support across the business
• Manage incidents, requests and user access through the Service Desk system
• Support onboarding, offboarding and internal staff changes
• Mentor other IT Staff on the Service Desk.

Infrastructure & Device Support

• Build and deploy laptops, PCs and mobile devices
• Troubleshoot hardware, networking, printer and device issues
• Support system uptime and IT infrastructure reliability

Cloud & Systems Administration

• Administer Microsoft 365 and cloud-based services
• Manage user accounts, access and system support

Projects & Continuous Improvement

• Support IT projects and improvement initiatives
• Help improve processes, systems and user experience

About you

You are calm under pressure, highly organised, and enjoy solving technical problems while helping people. You’re someone who takes ownership, communicates clearly, and enjoys working across a broad range of technologies and challenges.

We’d love to hear from you if you have:

• 5+ years’ experience in a Service Desk, Helpdesk or IT Support role
• Strong troubleshooting and problem-solving capability
• Experience supporting Windows environments and Microsoft 365
• Knowledge of networking, devices, cloud services and end-user computing
• Experience working with ticketing or Service Desk platforms
• Strong communication skills and a customer-focused mindset
• The ability to manage multiple priorities and work independently
• IT qualifications, certifications or ITIL experience highly regarded

Why Resero

• Work for an iconic Australian manufacturing group
• Modern offices and updated IT equipment
• Diverse and hands-on technology environment
• Join a collaborative and supportive team
• Full-time permanent role based in Minto
• Health and wellbeing support including EAP, flu vaccinations and wellbeing initiatives

If you enjoy solving problems, supporting people, and working across a broad IT environment, we’d love to hear from you.