We are looking for a motivated Support Engineer to join our team

About the Company

Sapphire Computing Solutions is an established and growing Managed IT Service Provider (MSP) supporting SMB clients across Australia. We specialise in modern Microsoft 365 environments, Jamf‑managed macOS fleets, and secure, well‑documented IT operations.

We are seeking an experienced Level 2 IT Support Engineer with strong Microsoft 365 administration skills and hands‑on Jamf Pro administration experience

About the Role

This is a true Level 2 MSP role — not Tier 1 and not an architecture role.

You will take end‑to‑end ownership of escalated tickets, administer Microsoft 365 and Jamf Pro environments, and assist with client onboarding and improvement projects.

Most support is remote, with some on-site work as required.

What You'll Do

• Take ownership of tickets through to resolution

• Administer Microsoft 365: Entra ID, Intune, Exchange Online, SharePoint, OneDrive

• Manage endpoint environments across Windows and macOS (Intune/Autopilot + Jamf Pro)

• Troubleshoot and configure network infrastructure (routers, switches, Internet connectivity)

• Support client onboarding, new user/device deployments, and improvement projects

• Contribute to documentation and SOPs

• Deliver professional, client-facing support — remote and occasional on-site

Essential Skills & Experience

• Hands‑on Jamf Pro administration experience (essential)

• Hands‑on Jamf Pro administration experience required

• Strong macOS support experience

• Microsoft 365 administration experience

• Minimum 2-3 years of Microsoft 365 administration experience required

• Experience with Intune and endpoint management

• 3+ years in IT support, with MSP experience (this is non-negotiable)

• Strong Microsoft 365 administration — Entra ID, Intune, Exchange Online

• Windows endpoint management and troubleshooting

• Networking fundamentals — you can troubleshoot and configure, not just escalate

• Client-facing communication skills — clear, confident, professional

• MSP experience is highly regarded

• Strong troubleshooting and problem‑solving skills

• Excellent written and spoken English

• Ability to work independently and take ownership

• Full, unrestricted Australian working rights ✅ (No sponsorship available)

• Current driver's licence

• Based in Sydney
  

Highly Desirable

• Jamf Pro administration experience

• Basic PowerShell scripting

• Unifi networking experience

• Jamf or Microsoft certifications

Why Join Us

• Genuine Level 2 work — you'll own your tickets, not pass them up the chain

• Exposure to a broad, modern MSP tool stack

• Small, technical team where your input matters

Click APPLY NOW with your CV.
Only successful applicants will be contacted.

*Please note, full permanent Australian working rights are required to be considered for this position, and only successful applicants will be contacted.