About Us

Five Group, headquartered in Perth, is the parent company of a national network of engineering, surveying, and professional services businesses across Australia and South-East Asia.

Founded in 1980 with Structerre Consulting, the group has grown through strategic expansion into a diverse, integrated offering spanning engineering, surveying, laboratory testing, energy, and professional support services.

We deliver practical, end-to-end solutions backed by real industry expertise, with a focus on reliability, strong client relationships, and empowering our people. As we continue to grow, we’re creating opportunities across the business while strengthening our capability nationwide.

Location: Brisbane, Qld

Our Benefits

·       Opportunity to learn a wide variety of new skills to improve your IT career

·       Employee Assistance Program and self-care programs

·       Access to a range of internal and external professional development programs

·       Positive and nurturing culture with a full social calendar

·       Friendly, supportive, and accommodating team

·       Work-life balance

Your Role

As our IT Support Specialist, you’ll be the go-to person for day-to-day IT support, providing friendly, hands-on assistance across the business. From troubleshooting hardware and software issues to supporting users via desk-side, phone, and digital channels, you’ll play a key role in keeping operations running smoothly.

You’ll also support core infrastructure, including maintaining Microsoft Windows servers within a VMware environment, managing device builds and re-imaging, and ensuring seamless onboarding and offboarding experiences for employees. All support activities will be logged and managed through our ticketing system, with escalations handled as needed.

You’ll:

·       Deliver responsive, customer-focused IT support across multiple channels

·       Troubleshoot hardware, software, telephony, and peripheral issues

·       Manage and update tickets, escalating where appropriate

·       Assist in maintaining Windows server environments (VMware)

·       Rebuild and deploy desktops and laptops

·        Support onboarding and offboarding processes

What You’ll Bring

·       Demonstrated experience in a similar IT support role

·       Strong customer service mindset with excellent communication skills

·       Solid experience supporting Microsoft 365 and Windows 10/11

·       Understanding of ITIL concepts (incident, problem, change management)

·       Familiarity with Jira and Confluence, highly desirable

·       Exposure to Mac OS, Linux, and mobile devices (iOS)

·       Current Australian driver’s licence

WE ENCOURAGE YOU TO APPLY

It’s easy to overlook a great opportunity if you don’t see yourself as a perfect fit. If this role resonates with you, regardless of your background or circumstances, we encourage you to apply and join our talent community. Building a diverse workplace starts here.

Once you’ve applied, you’ll receive an email confirming your application. Suitable applicants will then progress through a personalised selection and assessment process.

Recruitment Agencies – thank you for thinking of us. We aim to fill roles through direct sourcing channels; should we require third-party support, we will reach out to selected partners.