At Nexia Melbourne, we don't just talk about potential - we nurture it, cultivate it and bring it to life. As part of the global Nexia network, we are a leading mid-tier accounting and advisory firm with 100+ professionals across our Melbourne offices. 
 
We are proud of our inclusive, collaborative and high-performing culture, where innovation is encouraged, and our people are empowered to grow both professionally and personally. Nexia Australia has once again been certified as a Great Place To Work® for 2026, reflecting our commitment to a positive and rewarding workplace. 
 
The Opportunity 
We are seeking an experienced and forward-thinking ICT Manager to lead Nexia Melbourne's technology function. 
Reporting directly to the Chief Operating Officer, this role is responsible for the strategic direction, performance, security and continuous improvement of the firm's ICT environment across our Melbourne CBD and Caulfield offices. 
 
Working closely with our Managed Services Provider, Partners and Shared Services teams, you will ensure our technology infrastructure, systems and processes support the firm's growth, operational efficiency and cyber security objectives. 
 
This is a unique opportunity for a hands-on technology leader who enjoys balancing strategic planning with operational delivery and is passionate about driving innovation and best practice within a professional services environment. 
 
Key Responsibilities 

• Develop and execute the firm's ICT strategy and roadmap.  
• Lead cyber security, risk management and data protection initiatives.  
• Manage the firm's infrastructure, networks, cloud services and business applications.  
• Oversee the Managed Services Provider and monitor service delivery against agreed SLAs.  
• Manage business continuity, disaster recovery and incident response processes.  
• Develop, maintain and communicate ICT policies, procedures and best practice guidelines, including cyber security, data privacy, acceptable use and AI governance.  
• Ensure technology solutions comply with regulatory, privacy and risk management requirements.  
• Identify opportunities to leverage AI and automation to improve operational efficiency and enhance the employee experience. 
• Lead technology projects, upgrades, migrations and system implementations.  
• Manage ICT budgets, procurement and vendor relationships.  
• Partner with stakeholders across the business to identify and deliver technology improvements.  
• Lead and support ICT training and user adoption initiatives.  
• Manage and mentor the IT Assistant. 

About You 
To be successful in this role, you will have: 

• Preferred 10+ years' experience in ICT, infrastructure, systems or technology management roles.  
• Experience leading technology functions within a professional services environment is highly regarded.  
• Strong knowledge of Microsoft 365, Active Directory, Exchange, networking, cyber security and cloud technologies.  
• Experience managing managed service providers and external technology vendors.  
• Understanding of emerging technologies, including AI, automation and digital transformation initiatives. 
• Strong stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences.  
• Experience leading technology projects and driving continuous improvement initiatives. 
• Relevant IT qualifications or certifications (desirable) 

What We Offer 
At Nexia Melbourne, we invest in our people and support them to thrive both professionally and personally. We offer: 

• Competitive salary package 
• Opportunity to shape the firm's technology roadmap 
• Exposure to senior leadership and strategic decision-making 
• Employee recognition program 
• A vibrant and social team culture 
• Modern CBD office environment 
• Access to Employee Assistance Program (EAP)