Senior Business Solutions Analyst

• Lead business analysis and drive strategic optimisation of Council’s digital systems.

• Ongoing full-time role with RDO and WFH, plus access to Fitness Passport and novated leasing.

• Salary from $117,697.89 – $136,784.03 per annum 12% Superannuation.

Make a Difference Where You Work

Join Willoughby City Council and contribute to improving the digital solutions that support Council's operations and service delivery. As the Senior Business Solutions Analyst, you will provide leadership across business analysis activities and deliver solution design for Council’s enterprise systems.

As a primary escalation point for complex issues, you will support high-quality practices across Council and work with key stakeholders to drive strategic system improvements and optimisation.

Why Join Us? 

• Lead and Influence: Drive business analysis best practice and contribute to strategic digital initiatives across Council.

• Work on Meaningful Projects: Support the optimisation of enterprise systems that underpin Council services for the community.

• Team Culture and Wellbeing: Enjoy a collaborative and inclusive workplace with flexible working arrangements and a strong focus on wellbeing. 

About the Role

As the Senior Business Solutions Analyst, you will:

• Lead and coordinate the Business Solutions Analyst function, providing guidance, mentoring, quality assurance and capability development.

• Establish and continuously improve business analysis standards, methodologies, tools and practices across the Digital Enterprise Services team.

• Manage competing priorities and act as an escalation point for complex analysis and stakeholder issues.

• Lead complex business analysis initiatives, translating strategic business needs into clear requirements and effective solutions.

• Analyse business processes, systems and data to identify opportunities for optimisation and value realisation, and design future-state solutions aligned with Council requirements.

• Oversee and support solution delivery through requirements validation, user acceptance testing, defect management and go-live readiness activities.

• Build and maintain effective relationships with stakeholders, vendors and delivery partners

• Drive continuous improvement, change readiness, adoption and benefits realisation following system implementations and enhancements. 

What You’ll Bring

• Tertiary qualifications in Computer Science, IT or related field, or equivalent experience.

• Demonstrated experience leading or mentoring business analysts within a complex organisation.

• Strong business analysis experience in enterprise systems, including ERP platforms.

• Advanced skills in business process analysis, requirements gathering and solution design.

• Highly developed stakeholder engagement, facilitation and communication skills.

• Strong analytical and problem-solving skills with ability to manage ambiguity.

• Proven ability to explain complex technical concepts to non-technical audiences.

• Experience working across both project and BAU environments.

Desirable

• Knowledge of Council’s Business System (Ci Anywhere) architecture and functionality.

• Project management certification or qualifications.

• Experience implementing and managing critical digital business systems in Australian local government.

How to apply

Visit https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers  to apply or learn more including all about the range of benefits on offer at Willoughby.

For more information, contact: Caroline Hillen, Business Solutions and Innovation Lead on [email protected] or 02 •••• •994.

Applications should address all the key responsibilities outlined in the Position Description. The Position Description (PD) is located in the Job Attachments section of the job listing.

Successful candidates may be required to undertake pre-employment screening including police and qualification checks.

Applications close: Sunday, 28 June 2026 at 11:30pm

Please note recruitment activity may commence before the closing date.

At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages. If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate.