Role Summary

We are seeking a senior Solution Architect with strong expertise across Managed Services, Service Delivery, and Field Operations to design and govern end-to-end telecom service lifecycle solutions.

This role requires ownership across network rollout, field delivery, service operations, and service assurance, ensuring seamless alignment between installation, integration, operations, and customer experience outcomes.

Key Responsibilities
1. End-to-End Lifecycle Solution Architecture

• Architect solutions spanning full lifecycle:
  • Design → Build → Deploy → Operate → Optimize
• Cover domains including:
  • NOC, Service Desk, Field Operations, Network Build & Integration
• Ensure solution alignment across:
  • Architecture design
  • Field deployment feasibility
  • Operational sustainability

2. Field Operations, Deployment & Installation Governance (NEW CRITICAL LAYER)

• Define and govern field-level delivery models including:

  • Site rollout, installation, commissioning, and integration
  • Technical acceptance and handover frameworks

• Architect processes for:

  • RAN site rollout and acceptance
  • Transmission and backhaul readiness
  • Field maintenance and preventive operations

• Establish:

  • Site acceptance criteria, quality gates, and validation processes
  • First-time-right delivery frameworks and defect reduction strategies

• Drive integration between:

  • Field engineering teams
  • NOC / Service assurance teams
  • OEM/vendor teams

• Ensure alignment between:

  • Build teams (deployment) and Run teams (operations)

• Govern:

  • Field service SLAs (installation timelines, acceptance KPIs, defect rates)
  • Vendor performance and field delivery quality

3. Service Delivery Ownership & Governance

• Own end-to-end service delivery model including:

  • SLA/OLA frameworks
  • KPI tracking and governance
  • Executive reporting and dashboards

• Define and manage:

  • Major Incident Management (MIM)
  • Outage governance and escalation frameworks

• Ensure architecture decisions are:

  • Operationally viable
  • Field-delivery aligned
  • Customer-experience driven

4. ITIL-Based Service Management

• Design ITIL-aligned service lifecycle across:

  • Incident, Problem, Change, Service Request, SLA governance

• Drive:

  • PIR reviews, service quality audits, continuous improvement

• Ensure telecom-grade governance including:

  • Critical incident handling
  • Regulatory and customer reporting requirements

5. Service Assurance & Operational Excellence

• Architect service assurance frameworks covering:

  • Network outages and large-scale incidents
  • Customer experience operations
  • SLA compliance and service quality

• Embed:

  • RCA frameworks (5 Whys, Pareto, etc.)
  • Repeat incident reduction programs
  • Performance improvement governance

6. Automation, Analytics & AIOps

• Design solutions integrating:

  • Operational analytics dashboards
  • Automated incident workflows
  • KPI-driven monitoring systems

• Enable:

  • Proactive and predictive operations
  • Early outage detection and prevention

• Drive roadmap toward:

  • AI-driven NOC
  • Closed-loop automation
  • Cognitive service operations

7. Customer Engagement & Service Accountability

• Act as single accountable owner for service design and delivery alignment

• Lead:

  • Customer workshops
  • Operational governance forums
  • Service performance reviews

• Translate customer needs into:

  • Solution architecture
  • Service delivery frameworks
  • Transformation roadmaps

8. Transition, Build & Delivery Alignment

• Define and govern:

  • Transition strategy (KT, stabilization, ramp-up)
  • Field-to-operations handover (critical differentiator)

• Ensure:

  • Seamless integration between rollout and operations
  • Delivery readiness across multi-vendor ecosystems

9. Stakeholder, Vendor & Team Leadership

• Manage multi-layer stakeholders:

  • Customers, delivery teams, OEMs, regulators

• Lead:

  • Distributed field teams
  • Offshore/onshore delivery models
  • Cross-domain service teams

Required Skills & Expertise
Core Competencies

• Managed Services + Service Delivery ownership
• Strong experience in:
  • Field operations (installation, commissioning, acceptance)
  • Large-scale telecom rollout environments
• Deep ITIL service management expertise
• Proven experience in:
  • Outage governance
  • SLA-driven operations
  • Customer experience leadership

Domain Expertise

• Mobile Networks: RAN, Transmission, Access Networks
• Network rollout & site integration
• NOC / Service Assurance environments
• Multi-vendor telecom ecosystems

Technical & Operational Exposure

• ITSM tools (ServiceNow / Remedy)
• Data analytics & dashboarding platforms
• Automation frameworks
• Field operations tools & workflows

Certifications (Preferred)

• ITIL Certification
• Lean Six Sigma
• Telecom / Cloud certifications (preferred)

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