We’re a fast-growing organisation redefining how businesses connect with their customers, and we’re looking for a Technical Solutions Specialist to join us on that journey.

This is an exciting opportunity to work at the intersection of customer experience, data, and emerging technologies like AI, helping organisations transform the way they communicate and engage.

We’re looking for a Technical Solutions Specialist to help our clients design better, smarter customer experiences. You’ll lead discovery sessions with clients to understand their current state, uncover risk, friction, and identify inefficiencies in how they manage customer communications and engagement.

What you’ll do

• Run structured client discovery sessions to capture current state processes, systems, and touchpoints.

• Analyse customer communication and engagement workflows to identify risk, friction, and inefficiency.

• Map customer journeys end‑to‑end and highlight opportunities for improvement and automation.

• Translate business needs into clear solution requirements and recommendations.

• Collaborate with product, and delivery teams to shape solution designs and proposals.

• Contribute to best practice frameworks for secure, compliant client communications.

What you know

• Solid understanding of customer experience and customer communication processes.

• Working knowledge of AI and business process automation, and how they can be applied in real business workflows.

• Strong grasp of data, segmentation, and personalisation for customer communications.

• Awareness of best practice security and privacy measures to protect sensitive data in client communications.

• Experience with customer journey mapping and service design techniques.

What you bring

• Excellent communication and facilitation skills, comfortable leading client workshops and discovery sessions.

• Strong analytical and problem‑solving mindset, with attention to detail.

• Ability to turn complex technical and process concepts into clear, business‑friendly language with a strong focus on demonstrating Return on Investment.

• Curiosity about new technologies (especially AI) and how they can improve customer experience.

If you’re excited by the idea of uncovering problems, designing smarter solutions, and shaping the future of client communications, we’d love to hear from you. We are a rapidly growing company that value attitude and aptitude above all else, your ambition fuels our growth.