Platform Delivery Manager - Digital

The Platform Delivery Manager - Digital ensures the effective architecture, delivery, and operation of Hume Bank’s key technology platforms in the Salesforce ecosystem, aligning them with business needs and priorities.
· Lead platform architecture, delivery, and demand management
· Own and manage product roadmaps
· Engage stakeholders to align platform capabilities with business requirements
· Ensure operational performance, resilience, and security of platforms
· Partner with vendors to drive delivery of high-quality outcomes

Why join us?

· Play a pivotal role in managing strategic, high-impact platforms and integrations that shape the future of Hume Bank.
· Collaborate with a passionate, forward-thinking team within a growing Technology function.
· Enjoy a hybrid and supportive work environment in Albury or Melbourne.
· Mentor and develop a team of specialists in a values-led organisation.

About the role

The Platform Delivery Manager is responsible for ensuring the effective architecture, delivery, and operation of Hume Bank’s key technology platforms.
This role operates within the Technology Department and is accountable for aligning platform capabilities with business needs through structured planning and stakeholder engagement.
The role provides leadership across platform architecture, demand and delivery management, ownership of product roadmaps, vendor management, operational performance and resilience.
It ensures that Hume Bank’s technology platforms are reliable, scalable, secure, and aligned to the bank’s strategic priorities.
Platforms under management will include the Bank’s salesforce ecosystem and digital banking integrations.

What you can expect

Reporting to the Head of Technology Solutions you will:
· Lead the delivery of platform enhancements using agile and hybrid delivery models, ensuring quality, timeliness, and compliance
· Coordinate cross-functional and vendor delivery teams to drive successful outcomes across complex technology initiatives
· Own and manage product roadmaps, aligning business demand with strategic platform direction
· Define and maintain platform architecture, ensuring alignment with enterprise standards and future scalability
· Identify and address capability gaps, risks, and technical debt to support long-term platform health
· Partner with business and technology stakeholders to deliver secure, scalable, and value-driven solutions
· Lead the intake, prioritisation, and management of change and enhancement requests
· Maintain a transparent, prioritised platform backlog to support effective planning and delivery

About you

To be successful in the role, you’ll bring:
· A relevant tertiary qualification in business, technology, or a related field, along with 5+ years’ experience in platform management, technology delivery, or enterprise systems ownership
· A solid understanding of enterprise platforms, integrations, and architecture fundamentals, with experience shaping demand and contributing to product roadmaps
· Strong project management capabilities, ideally gained in agile or hybrid environments
· Have proven experience managing vendor relationships, including contract performance, service delivery, and vendor delivery management
· An ability to engage, influence, and negotiate with stakeholders at all levels
· Strong analytical and structured problem-solving skills, with the ability to assess & document impacts, risks, and dependencies
· Strong organisational skills and a proactive mindset, and an ability to manage competing priorities while consistently delivering outcomes and business value.
· Prior experience as a Business Analyst and/or Project Manager, highly regarded
· Experience leading teams of technical experts, highly regarded

About Us

Hume Bank exists to create a secure tomorrow – by connecting people and community through fair and accessible banking.
We’re customer-owned, which means our profits go back into better banking – not shareholder returns. We’re proud of that. It’s what shapes how we show up for our members and for the communities across our home markets in Albury-Wodonga and Geelong. People who bank with us, stay with us. That trust has been built over decades of showing up locally, reinvesting in the community and genuinely putting members before margin. We know we’re a well-kept secret to many – and that’s exactly why we’re growing our brand and marketing capability right now. We’re a regional bank with real agility, real community roots and a brand that’s finding its momentum. If you want your marketing to land in people’s lives and make a difference – this is the place to do it. Our Values are With Respect, Growing Together and Shaping Tomorrow and they’re the way we work. Together, our money has real power. Come build something worth belonging to.

How to apply

If you're excited about a brighter career, click apply to submit your application. Applications must contain a resume and cover letter outlining your interest in the position.

If you're interested in this role but your experience doesn't align perfectly, we encourage you to apply anyway, just make sure to include a cover letter to let us know why you'd be a great fit for the team.

Applications close: 5th July. 2026

This is a full-time permanent position based at our Head Office in Albury, NSW. Flexible working arrangements, such as Working from Home are available when residing in the Albury area.

Hume Bank is an equal opportunity employer and welcome and encourage people from all backgrounds to apply. We are committed to building a culture that is inclusive, providing an ethical and diverse workplace where everyone is respected.
If you require any reasonable adjustments to the recruitment process or the role, please let us know by contacting car••••@humebank.com.au

Our process
· Once the role is closed, we review all applications against the requirements, creating a shortlist for further review.
· If your application is successful, you may receive an initial screening call to further assess your suitability, before being invited to an interview.
· We conduct two rounds of interviews, with the first interview being held with the reporting manager and a member of our People Team. You may be invited back to a shorter second-round interview with the head of the department.
· The final stage is to complete some quick compliance checks relevant to the banking industry and role (including police check, bankruptcy check and other relevant verification checks), before (hopefully) receiving an offer.
We are committed to providing all applicants with an outcome for their application.