PM-Partners group is a specialist Project Management Consultancy. We have a unique way of running projects and providing training and advice, so our clients get the best results with less cost and risk. Each year we deliver over $3B of projects, train over 10,000 people, and help some of Australia’s leading brands improve their PMOs.

Business Analyst – Salesforce Case Management

Location: Brisbane (Hybrid)

Start: Immediate

Contract: 12 months

About the Role

We are seeking a Business Analyst with strong Salesforce delivery experience to support enterprise discovery and early-stage rollout of a large-scale case management program.

You will play a key role in shaping requirements, defining future-state processes, and aligning multiple business domains to a scalable Salesforce-based solution.

What You’ll Deliver

• Enterprise-wide case management requirements aligned to Salesforce
• End-to-end process designs across intake, triage, routing and resolution
• Clear, traceable user stories and acceptance criteria
• Standardised frameworks for scalable case management delivery
• Inputs into a unified, enterprise CRM delivery model

What You Bring (Essential)

• Proven Business Analyst experience in Salesforce or CRM programs
• Experience across complex, enterprise or multi-domain initiatives
• Strong process modelling and workflow design capability
• Strong stakeholder engagement and workshop facilitation skills
• Experience working in Agile delivery environments

Highly Desirable

• Salesforce Service Cloud experience
• Case management or regulatory system delivery
• Government or regulated environment experience

If you feel you meet our selection criteria, please submit your resume via SEEK application.