About the Role

To apply for this role you must:

• Be an Australian Permanent Resident or Citizen
• Hold a valid Australian driver's licence
• Have your own reliable vehicle
• Have at least 1 year experience in an ICT support/help-desk role.

Applicants who do not meet these criteria will not be considered.
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We are seeking a talented, professional, and dedicated Level 1 ICT Service Technician to join our iTLC Team. This is a full-time, hybrid work-from-home role based in Brisbane, Queensland. You'll work from home and at client sites and Datacenter across the Brisbane and regional areas ( eg: Toowoomba & Gold Coast), giving you flexibility to balance your professional and personal commitments.

Note to be eligible : The successful candidates will need a National Police Clearance and be able to obtain Working with Children Check.

We are looking for someone who is keen to begin their career with a well-established managed service provider.

This position is available now and will involve a range of help-desk tasks such as setting up services, resolving technical issues, triaging support calls, and delivering excellent customer service to our clients.

What you will be doing

• Providing first-line technical support and troubleshooting for a range of IT systems and applications.

• Supporting multiple client environments across Microsoft 365, Windows and network infrastructure.

• Responding to user requests and resolving issues in a timely and efficient manner.

• Documenting and tracking support activities and resolutions.

• Assisting with the installation, configuration and maintenance of hardware and software

• Escalating complex issues to higher-level support teams as needed

• Continuously improving your skills and knowledge to provide excellent customer service

Minimum Requirements (please do not apply if these are not met)

• Strong technical aptitude and problem-solving skills.

• Australian Permanent Resident minimum + Australian driver's License & reliable car essential - Mandatory

• Minimum 1 year experience in a professional ICT support/help-desk environment (MSP or business IT support). Home labs or study-only experience are not sufficient.

• Excellent communication and customer service skills ( fluent clear written and verbal English skills a prerequisite)

• Practical familiarity with core IT concepts such as installing (Windows) operating systems, basic networking, wireless access points (WAP) and UPS devices is expected.

• Ability to work independently and as part of a team.

• Platinum level time management skills.

• You will need to have good sense of humour and be team focused.

• Experience with the following systems would be beneficial but not essential. HaloPSA, N-able Suite, 365 Administration Basics, Windows Server and macOS

What we offer

• Competitive salary and ongoing training and development opportunities

• Flexible work arrangements — predominantly work from home, improving work–life balance while saving commuting costs.

• A supportive and collaborative fun team environment

• Base + Super + Travel and Phone allowance.

About us

iTLC has been a is a leading provider of ICT solutions and services in the Information & Communication Technology industry for over 26 years. ( Easter Egg : Ironman) We are committed to delivering exceptional customer service and supporting our clients' technology needs. Join our team and be a part of our continued growth and success.

We offer a supportive environment with a strong focus on work-life balance, and our average staff tenure of ten years reflects the culture we have built.

Apply now to be considered for this exciting opportunity.