Only candidates with rights to work and live in Australia will be considered for the role.

About Us

We’re Sparro by Brainlabs & Jack Nimble — an agency pair of 120 digital marketers, data scientists, producers and creatives.

Through 12 years of success and growth, we are Australia’s largest indie digital agency and as of 2024 have embarked on our next big step - through acquisition by Global indie digital agency, Brainlabs.

It is an exciting time to join our team. If you are looking to do the best work of your career, on a global scale, check out our positions at Sparro by Brainlabs.

Position Description

We need someone to join our Global IT team, supporting the Australian Team .You will play a crucial role in the day-to-day IT operations, ensuring our Sydney based office runs smoothly from a technical standpoint, while also supporting and collaborating with cross-functional teams. This role plays an important part in all our new starters journey as you will help set them up on their first day! We are looking for someone that likes being people first, communicating effectively when helping people and is happy to jump in and support people when they need help!

What you’ll do!

• Manage the purchase of IT equipment and software, maintain accurate documentation of IT assets, and ensure compliance with internal policies and procedures.

• Regularly check and maintain IT and AV systems in meeting rooms, ensuring seamless operations for local all-hands meetings and other events.

• Oversee and maintain office IT and Audio Visual equipment, ensuring timely updates, repairs, and replacements.

• Manage the process of recovering and reconfiguring IT equipment from departing employees, ensuring compliance with data security policies.

• Support essential IT operations, including maintenance and troubleshooting of operating systems, security tools, applications, email systems, servers, laptops, desktops, and mobile devices.

• IT Onboarding sessions of new joiners and end to end laptop set-up

• Provide end-user support following IT Service Management best practices, including incident, problem, and change management processes.

• This role is hybrid with the ability to work at least 1 day a week from home (pending in office work requirements)

Who you are!

• Passionate about technology: Continuously seeking to enhance knowledge, particularly in IT support and Audio Visual (AV) solutions, with a focus on delivering high-quality service and innovation.

• Proactive: You take initiative to address IT issues before they escalate and are always looking for ways to improve systems and processes.

• Team-oriented: You work well with others, bridging the gap between IT and non-technical stakeholders, such as office managers and other Brainlabbers

• Service-focused: You have a strong focus on user satisfaction and strive to provide the highest level of service to your colleagues and clients.

• Problem Solver: You can troubleshoot issues efficiently, from AV setup problems in meeting rooms to larger technical infrastructure challenges, always with a focus on delivering results.

• Two years experiences working in a similar role

The benefits of working at Sparro by Brainlabs & Jack Nimble

Supporting Families

Our comprehensive family plan leads the way in creating a shared, flexible and supported avenue for our people to raise their children. This plan includes multiple weeks of paid leave for all carers, flexible hours, adjustable ‘Ease-In’ and return to work plans.

Revenue Share

We grow together. In learning, experience and ideas. It’s the basis of our culture and the key to our success. We want to share that success. Each member of our team is eligible for a quarterly revenue share when Sparro meets or exceeds our revenue forecast for the quarter.

Workplace Flexibility

Everyone has personal preferences and commitments, we are dedicated to fostering flexibility in employment and working arrangements to achieve the optimum balance between work and life responsibilities for all employees.

And many more benefits!

We look forward to receiving your application.