The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

In Australia, our portfolio comprises renowned serviced apartment, coliving, and hotel brands, namely Citadines, lyf, Oakwood, and Quest. We take pride in our recognition as one of the best workplaces in Australia for the third year running! In 2024, we ranked #5 on the list of companies with over 100 employees in Australia, an achievement we are incredibly proud of.

We’re looking for a Digital Technology Manager to join our Collingwood office. This is an exciting opportunity to make an impact and be part of a team that truly values its people.

In this role you will be responsible for:

• Managing digital platforms including e-commerce, CMS, loyalty, and CRM systems to ensure performance, data integrity, and a seamless customer experience.

• Coordinating system enhancements, upgrades, UAT, integrations, and issue resolution with internal IT teams and external vendors.

• Supporting digital projects and transformation initiatives, including requirements gathering, prioritisation, risk tracking, and executive-level progress reporting.

• Maintaining governance and compliance across digital systems, including privacy, security, documentation, SLAs, and vendor performance.

• Acting as the bridge between technical teams and business stakeholders, translating technical concepts into clear decisions and outcomes.

To be successful in this role you must have:

• Experience managing digital platforms such as websites, CMS, loyalty programs, and marketing technology, with knowledge of SEO/SEM and customer experience.

• Technical understanding of websites, mobile apps, APIs, and integrations, with knowledge of how software is built, tested, and released.

• Proficiency in analytics tools such as GA4, with strong ability to interpret large datasets and present insights through reports and dashboards.

• Experience with cloud or data platforms such as Snowflake, Google Cloud, Databricks, Azure, or AWS, including exposure to AI-enabled initiatives.

• Excellent communication and stakeholder management skills, with the ability to simplify technical concepts and manage competing priorities.

In return, you will receive:

• More Leave for Life – Get 6 additional days off each year (3 for Culture Leave + 3 for Immediate Family Events), plus generous leave types like Parental, Menstrual, Fertility, and Volunteer Leave.

• Celebrate Milestones – Score $500 at 5 years and $1,000 at 10 years—your loyalty is recognised and rewarded well into the future.

• Travel in Style – Enjoy up to 50% off at 900+ hotels globally. Perfect for your next getaway!

• Wellbeing First – Access 24/7 confidential support with our Employee Assistance Program (EAP)—because your wellbeing matters.

• Work your Way - We offer a flexible schedule with 3 in-office days, where you’re free to leave once your in-person commitments are complete - promoting both productivity and flexibility