At Orana Australia, we have been supporting South Australians living with disability for more than 75 years. As we continue to grow and evolve, technology plays a critical role in helping us deliver high-quality, person-centred services across metropolitan and regional South Australia.

We are seeking an experienced and hands-on IT Manager to lead Orana’s information technology function and ensure secure, reliable and effective technology services across the organisation. This leadership role is responsible for cyber security, business systems, software and hardware environments, reporting and analytics capability including Power BI, and the day-to-day management, maintenance and improvement of IT infrastructure and services.

If you're passionate about leveraging technology to improve outcomes for people, support organisational growth, and create meaningful change, we'd love to hear from you.

About the Role

Reporting to the Executive Manager Corporate and Commercial Services, the IT Manager leads a small internal IT team and works closely with leaders, employees and external providers to deliver practical technology outcomes that support operational performance, compliance and strategic objectives.

This role has broad responsibility across the organisation’s technology environment, including:

• IT service delivery, end-user support and day-to-day operations

• Cyber security, risk management, incident response and user awareness

• Core business systems, software applications, licensing, upgrades and integrations

• Infrastructure, networks, endpoints, backups, disaster recovery and system administration

• Power BI dashboards, reporting solutions and data visualisation capability

• Vendor relationships, external service providers and technology partners

• IT policies, procedures, standards and documentation

You will play a key role in strengthening service reliability, cyber security, reporting capability and continuous improvement, while helping the organisation make better use of systems, automation and digital tools.

Key Responsibilities

Leadership and IT Service Delivery

• Lead, support and develop a small IT team to deliver responsive, high-quality technology services

• Provide hands-on technical leadership across infrastructure, systems, applications and end-user support

• Manage day-to-day IT operations to ensure availability, service continuity and timely issue resolution

• Work collaboratively with leaders and business units to understand needs, prioritise initiatives and deliver fit-for-purpose solutions

• Contribute to IT planning, budgeting, asset management and service improvement activities

Cyber Security, Systems and Software Management

• Lead cyber security activities including risk identification, security controls, incident response coordination, user awareness and continuous improvement

• Manage and maintain core business systems, software applications, user access, licensing, upgrades, integrations and vendor-supported platforms

• Oversee infrastructure, networks, endpoints, backups, disaster recovery arrangements and system administration

• Develop and maintain IT policies, procedures, standards and documentation to strengthen governance, compliance and operational consistency

• Liaise with external IT providers, software vendors and cyber security partners to ensure services and deliverables meet business requirements

Data, Reporting and Business Improvement

• Support the design, development and maintenance of Power BI dashboards, reporting solutions and data visualisations

• Work with stakeholders to identify reporting requirements, improve data quality and enhance access to meaningful operational and management information

• Identify opportunities to improve business processes through better use of systems, automation, reporting and digital tools

• Lead or contribute to technology projects, system implementations, upgrades, testing and change activities

• Prepare reports, recommendations, technical documentation and business cases to support decision-making and continuous improvement

About You

You are an experienced IT leader who combines technical depth with practical leadership. You can balance operational delivery with continuous improvement, build trusted relationships across the organisation, and translate business needs into secure, reliable and effective technology outcomes.

You will bring:

Essential

• Demonstrated experience in an IT leadership role, including supervising or coordinating a small team

• Strong hands-on technical experience across infrastructure, systems administration, software management, user support and vendor coordination

• Demonstrated expertise in cyber security practices, risk management, access controls, incident response and implementation of security improvements

• Experience managing business systems, software platforms, upgrades, integrations, licensing and technology lifecycle activities

• Experience developing or supporting Power BI dashboards, reports and data visualisations

• Excellent analytical, problem-solving, communication and stakeholder engagement skills

• Ability to develop clear documentation, policies, procedures, reports and recommendations

• Relevant tertiary qualifications in Information Technology, Computer Science, Cyber Security or a related discipline, and/or substantial relevant experience

Highly Desirable

• Experience in the not-for-profit, community services, disability, aged care or human services sector

• Relevant professional certifications in cyber security, systems administration, cloud platforms or data analytics

• Demonstrated capacity to manage competing priorities, lead change and maintain service quality in a hands-on environment

Why Join Orana?

At Orana, our people are at the heart of everything we do.

We offer:

• An opportunity to shape the future of technology in a leading disability organisation

• A values-driven culture focused on inclusion, innovation, and continuous improvement

• Salary packaging benefits to increase your take-home pay

• Professional development and leadership opportunities

• A collaborative and supportive executive team

• The chance to make a genuine impact on the lives of people living with disability