Signal Brands Australia manages the Australian and New Zealand operations for globally recognised fashion brands, including GUESS and Rag & Bone, across wholesale, eCommerce, and retail channels.

As our business continues to grow, we are seeking an enthusiastic and service-oriented IT Support Officer to join our Head Office team. This role is responsible for providing first-level technical support across our retail store network and corporate office, ensuring our systems, devices, and technology platforms operate efficiently and effectively.

This is an excellent opportunity for someone looking to build their IT career within a dynamic retail environment, gaining exposure to a broad range of technologies while supporting a national business.

About the Role

Reporting to the Infrastructure and Systems Manager, you will be responsible for providing day-to-day technical support and assisting with the maintenance of our IT infrastructure across Australia and New Zealand.

Key Responsibilities

• Provide first-level IT support to retail stores and Head Office employees across hardware, software, networking, and user access issues.

• Monitor and manage IT support requests, ensuring timely resolution and excellent customer service.

• Troubleshoot and support Point-of-Sale (POS) systems, EFTPOS terminals, printers, and retail technology solutions.

• Configure, deploy, and maintain desktops, laptops, mobile devices, and peripheral equipment.

• Support users with Microsoft 365 applications, email, and cloud-based systems.

• Maintain accurate records of IT assets, equipment allocation, and support activities.

• Assist with software deployments, system upgrades, and IT improvement projects.

• Promote and support IT security best practices across the business.

• Escalate complex technical issues to senior IT team members or external vendors where required.

• Deliver basic user training and guidance to improve system adoption and user capability.

• Travel to retail store locations locally and interstate when required.

About You

To be successful in this role, you will bring:

• A qualification in Information Technology, Computer Science, or a related discipline (or equivalent practical experience).

• 1–3 years' experience in an IT support or helpdesk environment.

• Knowledge of Microsoft Windows operating systems, Microsoft 365, and basic networking principles.

• Strong troubleshooting and problem-solving skills with a customer-focused approach.

• Excellent communication and interpersonal skills.

• The ability to manage competing priorities in a fast-paced environment.

• A proactive attitude with a willingness to learn and develop new technical skills.

• The ability to work independently while recognising when escalation is required.

• Experience supporting retail technology, POS systems, or multi-site environments will be highly regarded.

Why Join Signal Brands?

• Work with globally recognised fashion brands.

• Be part of a supportive and collaborative Head Office team.

• Gain exposure to a diverse range of technologies and business systems.

• Opportunities for professional development and career growth.

• Join a growing business with an exciting future.

If you're passionate about technology, enjoy helping people, and are looking for an opportunity to grow your IT career, we'd love to hear from you.

Apply now by submitting your resume and a brief cover letter outlining your experience and interest in the role.

Only shortlisted candidates will be contacted.