About the Role

North Sydney | Hybrid (3 days WFH, 2 days office)

We’re looking for an IT Support Specialist to deliver high-quality technical support across our APAC region. You’ll act as the primary IT contact, supporting end users, managing hardware, and working closely with global IT teams.

This is a hands-on role suited to someone who can work independently, troubleshoot effectively, and manage competing priorities in a fast-paced environment.

Key Responsibilities

• Provide in-person and remote IT support to users across the APAC region

• Troubleshoot and resolve help desk tickets efficiently

• Act as escalation point for complex technical issues

• Build, deploy, and decommission laptops and hardware

• Support onboarding and offboarding processes in line with Human Resources

• Maintain accurate ticketing and documentation

• Manage APAC hardware inventory and asset tracking

• Support printers, AV/VC systems, mobile devices, and third-party software

• Coordinate with global teams (IAM, Security, Engineering, Human Resources)

• Maintain IT policies (hardware, software, security, antivirus)

• Manage IT procurement, vendors, and budgets

• Maintain knowledge base articles and IT documentation

• Communicate outages and IT updates across the business

• Support regional IT projects and leadership initiatives

Travel

• Occasional travel across APAC and internationally

• Trips may require stays of up to 10 days

About You

Essential Experience & Skills:

• 2–3+ years in IT support or system administration

• Strong Windows troubleshooting skills

• Experience supporting hardware, printers, and AV/VC systems

• Knowledge of Active Directory and basic networking

• Experience with ITSM tools (e.g. ServiceNow)

• Strong communication and customer service skills

• Ability to work independently and across global teams

• Experience with IT asset management and vendor coordination

Nice to Have:

• ITIL knowledge or certification

• Experience in enterprise or multinational environments

• Microsoft 365, Teams, SharePoint proficiency

• Mobile Device Management (MDM) experience

• Cybersecurity awareness and policy compliance knowledge

• Experience with IT procurement, budgets, and vendor negotiation

• Project coordination experience (regional rollouts/upgrades)

• Technical documentation and knowledge base writing skills

Requirements

• Valid passport with ability to travel internationally across APAC, US, UK, and EU regions with minimal visa restrictions

• Must have unrestricted work rights for Australia

Why you will love working at EBSCO

🍽️ Regular Anchor Day lunches to help you connect and recharge with the team

🤝 Engaging team building activities designed to keep work fun and collaborative

💙 Confidential support available through our Employee Assistance Program (EAP)

💉 Annual flu shot vouchers to support your health and wellbeing

🏆 Meaningful awards and service recognition to celebrate your contributions

 Please note only shortlisted candidates will be contacted.

If this sounds like the opportunity you are seeking you are welcome to call Pat Gibbons, Human Resources Manager on +61 • •••• •307 for a confidential conversation. Alternatively, please click below to submit your application. Your application will require a cover letter and your resume.