The Technical Solutions Engineer is responsible for providing expertise and coordination for planning, management, and development of technical designs for customers and their migration or growth within datacentres.

 
Report to Manager, Solutions Engineering, or as otherwise directed.
  
Key Accountabilities

• Work and coordinate with internal teams to respond to requests from customers and to respond in bid scenarios.
• Support pre-sales opportunities as required, ensuring technically robust, commercially viable data centre solutions.
• Provide support and coordinate customer workshops, technical deep-dives, and solution review sessions.
• Maintain, track and update RFP-related technical documentation and deliverables, including submission requirements, response timelines, design narratives, compliance matrices, and risk registers.
• Ensure strict version control and controlled distribution of bid documentation.
• Support the management of deviations, assumptions, exclusions, and clarifications within RFP responses.
• Support technical discussions and negotiations with customers, including:
  • Technical deviations
  •  Alternative solutions
  • Review and alignment of Technical Exhibits within customer lease agreements
• Collate and prepare technical solution presentations for prospective and existing customers.
• Prepare data centre engineering briefing information to ensure alignment between key customer and/or business requirements and project deliverables.
• Collaborate with the Engineering Design team to customise and configure designs to meet customer specific needs.
• Lead discovery and coordinate across internal teams to gather inputs required for proposal development and solution validation.
• Participate in the data centre site engineering Concept Design phase to ensure alignment between key customer requirements and project deliverables.
• Develop high-level space planning, power, cooling, and infrastructure solutions tailored to customer needs.
• Track bid milestones, approvals, and internal review gates.
• Document pre-sales engineering workflows and bid processes.
• Capture lessons learned from RFP submissions to support continuous improvement.
• Assist in developing and maintaining RFP templates, response libraries, and engineering standards.
• Manage internal reporting on bid status, priorities, risks, and workload.
• Continually seek out opportunities for innovation for both the organisation and its customers.
• Grow internal networks and provide opportunities to share knowledge and improve performance.
• Act in an ambassadorial capacity for the company.
• Attend and contribute to appropriate team and stakeholder meetings and committees as required.
• Other duties as directed from time to time.

  
Skills and Qualifications Experience:

• Technical solutions experience in Datacentre engineering or critical infrastructure environments.
• Experience supporting RFPs, RFIs, bids, or technical proposal responses in large/hyperscale data centre engineering developments and customer deployment solutions.
• Solid understanding of Datacentre Engineering principles and industry standard design architectures.
• Solid experience in proposal development or technical solution development.

  
Qualifications:

• Preferred degree qualification in Mechanical or Electrical Engineering with a minimum of 2-5years relevant experience in the Datacentre industry.
• Demonstrable track record in sales or customer growth teams.

  
Desired Skills:

• Skilled in communicating across different levels within the organisation, able to explain technical issues and Datacentre Engineering solution strategies to stakeholders.
• Proficient in the use of Engineering tool sets to produce briefs and design documentation in support of sales and/or development activities.
• Strong organisational and documentation skills with exceptional attention to detail.
• Ability to read, interpret, and mark up technical drawings and specifications.
• Strong written and verbal communication skills, with the ability to coordinate across multi-disciplinary teams.
• Strong data analysis and analytical skills.
• High proficiency in Microsoft Office (PowerPoint, Word, Excel).
• Working knowledge of Bluebeam or AutoCAD.
• Proactive, self-driven mindset with a strong willingness to learn and adapt.

  
Mandatory:

• Australian citizenship and ability to obtain an NV1 Security Clearance, OR NZ Citizenship or PR with ability to obtain NZ Security Clearance.
• Comply with relevant policies and procedures.

  
Information Management System Roles & Responsibilities All employees are required to: learn and apply standards, processes and procedures; identify and eliminate risks and impacts; speak up about issues; plan work to be safe, efficient and secure; develop knowledge and skills; and share information and learnings including improvement ideas.