We're looking for a hands-on Infrastructure Support Engineer to join a large enterprise environment, providing Level 2 operational support across Azure and on-premises platforms.
Role: Infrastructure/Platform Support Engineer (Level 2)
Location: North Sydney (Hybrid)
Contract: 6 months (likely extensions)
This is a hands-on support role focused on day-to-day infrastructure operations across Azure and on-prem environments. The successful candidate will work within a ticket-driven support team, resolving user access requests, managing Azure permissions and RBAC, supporting Active Directory administration, and assisting with infrastructure-related incidents and service requests.
The role would suit someone with a strong Level 2 support background who enjoys troubleshooting, customer support, and maintaining operational stability within a large enterprise environment.
Key Skills & Experience:
- Experience supporting Windows Server environments
- Active Directory administration and user access management
- Experience managing Azure permissions, RBAC, and identity-related requests
- Strong experience working within ticket-based support environments
- Basic VMware administration and support experience
- Troubleshooting infrastructure, identity, and connectivity issues
- Exposure to PowerShell scripting desirable
- Experience supporting hybrid environments (Azure and on-premises) preferred
- Strong customer service and stakeholder communication skills