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the aquarium

Infrastructure Support Engineer (Level 2)

Information & Communication Technology / Help Desk & IT Support

Posted 13/06/2026
Closes 27/06/2026

North Sydney, 2060, Sydney, New South Wales

Contract

Not specified

We're looking for a hands-on Infrastructure Support Engineer to join a large enterprise environment, providing Level 2 operational support across Azure and on-premises platforms.

Role: Infrastructure/Platform Support Engineer (Level 2)
Location: North Sydney (Hybrid)
Contract: 6 months (likely extensions)

This is a hands-on support role focused on day-to-day infrastructure operations across Azure and on-prem environments. The successful candidate will work within a ticket-driven support team, resolving user access requests, managing Azure permissions and RBAC, supporting Active Directory administration, and assisting with infrastructure-related incidents and service requests.

The role would suit someone with a strong Level 2 support background who enjoys troubleshooting, customer support, and maintaining operational stability within a large enterprise environment.

Key Skills & Experience:
  • Experience supporting Windows Server environments
  • Active Directory administration and user access management
  • Experience managing Azure permissions, RBAC, and identity-related requests
  • Strong experience working within ticket-based support environments
  • Basic VMware administration and support experience
  • Troubleshooting infrastructure, identity, and connectivity issues
  • Exposure to PowerShell scripting desirable
  • Experience supporting hybrid environments (Azure and on-premises) preferred
  • Strong customer service and stakeholder communication skills

Applications open to:

Tags

Infrastructure Support Engineer (Level 2)SydneyNew South WalesContractthe aquariumInformation & Communication TechnologyHelp Desk & IT Support