Rewrite the future as a Business Systems Support Specialist, where you’ll keep critical systems secure, reliable and running smoothly while delivering expert support that helps Council provide essential services to the community.

• Permanent full time position
• 35 hours per week
• 9 day fortnight with RDO

About the role

The Business Systems Support Specialist plays a key role in keeping Central Coast Council’s critical information systems secure, reliable and available. Working proactively, the role helps protect Council’s digital assets while supporting the smooth operation of essential business applications. As part of a high-performing application services team, this role combines strong technical support expertise with excellent customer service and stakeholder relationship skills. By supporting major business functions across Council, the position helps enable the delivery of essential services to the community.

This position is required to provide quality customer service and create value for the community.

Key activities of this role include:

• Partner with stakeholders including Business System Owners, SMEs, vendors and internal teams to align business needs with system functionality and improve service delivery.
• Support system enhancements and maintenance through upgrades, automation, patches, bug fixes, user access security and ongoing application improvements.
• Drive continuous improvement by developing documentation and training materials, strengthening vendor relationships, and identifying opportunities to enhance business performance and outcomes.

To be successful in this role, you will have:

• Degree qualifications in Computer Science, Information Technology, Business Management, Engineering or a related field OR demonstrated solid contemporary experience in a similar role combined with ongoing professional development
• Current Class C NSW Driver’s License

To view our position description which provides more information for you to learn more about this role please click the Apply button.

Other important information

• The commencing salary for this position is up to 92k. Central Coast Council also provides progression opportunities for employees to progress up to the maximum salary of 107k on completion of assessment of skills and performance plus 12% superannuation
• We have 2 permanent full-time roles available
• This role will be able to access a 9 day fortnight
• We are able to offer hybrid and flexible working conditions for this role - 2 days from home and 3 days onsite
• This role is located at the Wyong Administration Building

Extra benefits

At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you - volunteering, health check-ups. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.

Other extras include:

• Long service leave after 5 years of continuous service
• Free flu vaccination program
• Time provided for you to do annual skin cancer screening, Breast screen and blood donations
• Access to professional development with career development and learning programs through various platforms
• We reward and recognise our staff with our Cheers program
• Novated leasing partnerships.

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

Want to know more?

The contact person for this role is Ian Vong, Section Manager Service and Delivery. You can contact Ian on ian•••••@centralcoast.nsw.gov.au.

This position will close for applications at midnight on Sunday, 21 June 2026.