Technical Support Engineer (Tier 1-3)

Sydney, Australia | Full-Time | On-Site

Join a Fast-Growing UK Managed Hosting Business Expanding into Australia

This is a rare opportunity to join an established UK managed hosting provider at the ground level of its Australian growth. You'll play a key role in supporting customer environments, helping shape our local operations, and delivering the exceptional level of service that Hyve is known for.

We provide enterprise-grade managed hosting, private cloud, and infrastructure solutions for organisations that value uptime, security, performance, and expert support. Our customers rely on us to manage business-critical environments, and we pride ourselves on delivering a level of service that goes above and beyond what is typically found in the industry.

As a Technical Support Engineer, you'll work across a broad range of technologies and customer environments. From troubleshooting Linux and Windows issues to supporting cloud platforms, deploying infrastructure, and resolving critical incidents, you'll gain exposure to a wide variety of technologies and challenges.

You'll work closely with customers and collaborate with experienced engineers across Australia and the UK, sharing knowledge and helping deliver consistent, high-quality outcomes for our global customer base. If you enjoy solving problems, taking ownership, and continuously developing your technical skills, we'd love to hear from you.

Key Responsibilities

Incident & Support

• Troubleshoot Linux and Windows operating system issues, application outages, and performance-related problems.

• Manage customer incidents and support requests in accordance with agreed service levels.

• Perform root cause analysis and contribute to post-incident reviews and reporting.

Infrastructure & Platform Operations

• Deploy, manage, and maintain virtual and physical server infrastructure.

• Support and maintain VMware and Openshift virtualisation and container platforms.

• Work with enterprise storage and compute environments.

• Configure and maintain load balancers, firewalls, and web application security technologies.

Networking & Systems

• Diagnose and resolve TCP/IP, DNS, routing, and connectivity issues.

• Support enterprise networking environments and infrastructure.

Customer & Internal Collaboration

• Communicate directly with customers on technical issues and service requests.

• Provide clear updates, recommendations, and remediation plans.

• Support Sales and Engineering teams with technical input and solution design discussions.

Requirements

• Strong hands-on experience administering Linux systems in production environments.

• Experience troubleshooting complex infrastructure, application, and networking issues.

• Proven ability to support a diverse range of customer environments.

• Strong customer service and communication skills.

• A proactive, motivated, and solution-focused mindset.

• Ability to work independently while collaborating effectively within a team.

• Understanding of managed hosting, cloud, dedicated infrastructure, and colocation services.

• Willingness to participate in an on-call, out-of-hours and weekend support roster.

Experience With

• Linux and Windows Server administration.

• IIS, Apache, MySQL, and Microsoft SQL Server.

• Virtualisation technologies.

• Load balancers, Active Directory, and Microsoft Exchange.

• Enterprise networking technologies and protocols, including TCP/IP and DNS.

• Enterprise storage platforms.

• Security, availability, and performance management technologies.

We'd love to hear from you if this sounds like the opportunity you've been looking for.