Advance Thinking is seeking an experienced Senior Systems Administrator – ServiceNow to join a leading organisation for a critical short-term engagement.

This opportunity is ideal for a ServiceNow specialist who enjoys working across platform administration, governance, automation and continuous improvement. You will play a key role in ensuring the ServiceNow platform remains secure, scalable and continues to deliver value across the business.

Location: Melbourne [Hybrid Role]
Start: ASAP
Duration: 1–3 Months with Possible Extension up to 6 Months
Engagement Type: Contract [Full Time]
Rate: Market Competitive

What You'll Be Doing As the Senior Systems Administrator, you will provide hands-on technical leadership across the ServiceNow platform, supporting both BAU operations and strategic enhancement initiatives.
Platform Administration & Governance

• Administer and maintain ServiceNow environments.
• Ensure platform security, compliance and reliability.
• Manage ITSM, ITOM, HR, CMDB and CSDM capabilities.
• Maintain platform documentation and governance standards.
• Ensure ServiceNow licensing and operational compliance.

Automation & Continuous Improvement

• Deliver automation and integration solutions.
• Streamline workflows and Service Catalogue processes.
• Drive platform optimisation and user experience improvements.
• Leverage analytics and reporting to identify opportunities.
• Champion ServiceNow best practices and innovation.

Stakeholder Engagement

• Partner with business and technical stakeholders.
• Facilitate workshops, training and knowledge sharing.
• Collaborate with vendors and external partners.
• Promote ServiceNow capabilities and business value.
• Contribute to platform roadmap and strategic initiatives.

Essential Experience

• Strong ServiceNow administration experience.
• Experience across ITSM, ITOM and HR modules.
• Knowledge of CMDB, CSDM and Integration Hub.
• Experience delivering automation and platform enhancements.
• Strong stakeholder management and communication skills.
• ITIL-based service management experience.

Highly Regarded

• ServiceNow certifications.
• ServiceNow scripting and workflow development.
• Experience with Performance Analytics.
• Exposure to AI and GenAI capabilities within ServiceNow.
• Agile delivery experience.
• Utilities or regulated industry experience.

If you're looking to join a high-performing team where you can influence the future direction of a large-scale ServiceNow environment, we'd love to hear from you.
Additional information

• Drive ServiceNow automation and platform optimisation initiatives.
• Partner with stakeholders to deliver scalable digital solutions.
• Ensure platform security, governance and operational excellence.