• A great opportunity to work with one of Australia’s largest general insurers 

• Play a key role to support the regulatory compliance transformation program

• Open to Sydney candidates only - Hybrid Flexible Opportunity

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and one of largest General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance. 

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work. 

Your Team

The Senior Change Manager will join Hollard’s BA & Change Management Practice within the Technology Delivery function, reporting to the BA & CM Practice Manager. This role is critical in driving successful technology adoption and sustainable change outcomes across Hollard.

As part of a multi-disciplinary technology team, you will work closely with business units, software vendors, and partners to drive adoption of new capabilities, manage resistance, and ensure organisational readiness.

Your Role

As a Senior Change Manager, your initial assignment will be Program MacGyver -Hollard’s enterprise-wide regulatory compliance transformation program, responding to obligations arising from multiple regulatory and industry reviews. You will be joining as the sole Change Manager on an established program team and will be expected to get across existing change management artefacts, stakeholder relationships, and delivery commitments quickly.  

This is a hands-on delivery role, not a management position. You will be expected to own and produce change management artefacts directly. Additionally, you will engage autonomously across impacted business areas, operational functions, and technology teams to ensure successful embedding of new processes, systems, and regulatory obligations. 

Your duties and responsibilities

• Design and execute a comprehensive change management strategy aligned to MacGyver’s regulatory commitments and delivery phases 

• Develop change success metrics and measure performance against regulatory embedding and adoption outcomes 

• Map and engage stakeholders across all organisational levels, from operational teams to executive leadership and the Steer Co 

• Provide coaching and guidance to senior leaders on their role as change sponsors and the value of change management 

• Lead change management workstreams using proven methodologies (Prosci, ADKAR, Kotter) using the practice templates and following the ePMO framework 

• Identify potential resistance early and develop targeted mitigation strategies, particularly in relation to regulatory-driven process changes 

• Partner with Risk, Compliance, and Legal teams to ensure regulatory changes are embedded effectively for the program 

• Actively participate in the BA & CM Community of Practice — including Practice sessions, knowledge sharing, buddy/mentor groups, and continuous improvement and innovation initiatives 

About You

• Good experience in managing change end-to-end across full program lifecycles in response to regulatory and industry review findings, including embedding new obligations into operational practice through to evidence collection and assurance 

• General insurance claims operations including claims handling standards, regulatory compliance frameworks, and quality assurance are preferred 

• Proven capability to develop strong partnerships and trust with new stakeholders across operational, technical, compliance, and executive functions 

• Expert-level knowledge of change management methodologies (Prosci, ADKAR certification highly regarded) 

• Experience with different delivery methods and iterative change approaches 

• Resilient and adaptable in ambiguous, fast-paced environments with evolving scope and priorities 

 Working at Hollard 

At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change. 

We’re a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities. 

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion.  We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity. 

We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance. 

Please note:  Even if you don’t meet all our selection criteria, we encourage you to apply.  

A full background check will be completed on the successful applicant. 

We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered. 

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.