Who we are:

Function4 is a growing technology consultancy based in Brisbane. Every day at Function4 begins with a “Help First” mindset, where every interaction is driven by a genuine desire to solve problems. Whether it’s managing IT infrastructure, resolving technical issues, or supporting digital transformation, our team is focused on delivering thoughtful, practical solutions that meet our clients at every level.

Our commitment to integrity and trust is at the heart of everything we do. We believe that lasting partnerships are built through transparency, reliability, and meaningful connection - with our clients, our team, and the broader community. From urgent support calls to long-term projects, our clients count on us to be dependable and responsive. We know that strong relationships and consistent service are the foundation of great technology outcomes.

About the role:

As a Technical Support Engineer, you will be the first point of contact for our clients. You'll troubleshoot and resolve a wide range of end-user and infrastructure issues, both remotely and onsite, while building trusted relationships with clients across Brisbane and surrounds.

No two days are the same. One morning you might be on-site configuring devices; the afternoon could be spent managing Microsoft 365 tenancies or resolving a tricky network issue. You'll be backed by an experienced team and a culture that is genuinely invested in your development.

Essential:

• 1 to 3 years' experience in an IT support role.

• Strong working knowledge of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Microsoft 365 Admin Centre, Intune).

• Solid desktop support skills across Windows 10/11 hardware, software, and peripherals.

• Basic networking knowledge DNS, DHCP, TCP/IP, VPN, Wi-Fi troubleshooting.

• Excellent communication skills. You can explain technical issues clearly to non-technical users.

• A current driver's licence.

• A Blue Card or the ability to get one

Bonus Points For:

• Experience with RMM/PSA tooling (e.g. Atera, ConnectWise).

• 3CX or Microsoft Teams Calling experience.

• Exposure to Ubiquiti UniFi, or enterprise networking hardware.

• MSP experience advantageous.

About You:

You're someone who genuinely enjoys helping people. You don't wait to be told what needs fixing; you're already on it. You take pride in the quality of your work, communicate proactively, and build trust quickly with clients and colleagues alike.

You're curious about technology, keen to keep learning, and you understand that great IT is ultimately about people, not just problems. Whether it's a frantic call from a CEO whose laptop won't start or a quiet afternoon of documentation, you bring the same reliable, friendly energy to everything you do.

Why Function4?

• A genuine “Help First” culture.

• 100% local team always. No offshore, ever.

• Work alongside experienced engineers who are invested in your growth and development.

• Exposure to a broad and varied client base spanning industries across Queensland.

• Supported professional development certifications, training time, and career pathway clarity.

• A team where your contribution genuinely matters.

Benefits:

• Competitive salary package commensurate with your experience ($65K - $75K + Super).

• Company Vehicle

• Company Phone

• Free NBN for your home.

• Day off on your Birthday.

• Ongoing professional development opportunities

Only shortlisted candidates will be contacted. If you do not receive a response within 4 weeks form the date of your application, assume your application has been unsuccessful.