Bell Potter Securities Limited is a market leading stockbroking and financial advisory firm that is a part of the listed Bell Financial Group (ASX:BFG). We have a long track record of offering high-quality professional advice to private, corporate and institutional investors across Australia.

We are looking for a Desktop Support Analyst to join our IT team in Sydney, supporting a modern Microsoft 365 / cloud-first environment.

This role will see you working closely with IT colleagues and business stakeholders to deliver high-quality end user support in a collaborative, team-based environment.

Key Responsibilities

• Provide Level 1 / Level 2 support (onsite and remote)

• Troubleshoot desktop, application, and endpoint issues

• Administer Microsoft 365 (Exchange, Teams, SharePoint)

• Manage Microsoft Teams administration

• Perform user onboarding and offboarding in Azure AD (Entra ID)

• Manage user accounts, groups, and access permissions

• Support endpoint management (Intune) and device compliance

• Maintain endpoint security using Microsoft 365 / E5 capabilities

• Deploy and support laptops, desktops, and peripherals

• Assist with system rollouts, upgrades, and migrations

• Log and manage incidents in the ticketing system

• Work within a team-based IT support model

• Provide support to users across the business, including senior stakeholders and business leaders.

Skills & Experience

• 3–5+ years in Desktop Support / EUC / IT Support

• Strong troubleshooting and problem-solving skills

• Experience with:

  • Microsoft 365 (M365)

  • Microsoft Teams

  • Azure AD / Entra ID

  • Intune / endpoint management

• Experience managing user lifecycle processes (onboarding/offboarding)

• Understanding of Microsoft 365 E5, including security, compliance, and identity capabilities

• Basic networking knowledge (DNS, DHCP, TCP/IP)

• Ability to work effectively in a fast-paced support environment

• Experience with Trend Micro / Trend AV or similar endpoint security tools (desirable)

• Experience supporting multi-site environments (desirable)

• Experience with device rollouts or migrations (desirable).

About You

• Strong communicator who can engage effectively with business leaders and senior management

• Customer-focused with excellent stakeholder engagement skills

• Able to explain technical concepts in clear, simple terms

• Proactive, reliable, and solutions-oriented.

Why Join Us

• Work in a modern Microsoft 365 / cloud environment

• Exposure to endpoint, identity, and security technologies

• Stable and professional financial services environment

• Supportive and collaborative IT team.

Applications for this role should be submitted using the "Apply Now" button.

Please note only successful candidates will be notified.