At ENTAG we help businesses thrive! We are a technology services business, partnering with Australia’s largest telecommunications supplier and world leading technology providers to deliver innovative ICT services and solutions to small, large, enterprise and government customers. We have a reputation for fostering a fun yet professional work environment that encourages collaboration and growth, as well as a supportive and friendly culture that makes everyone feel valued. 

• Flexible ways of working – designed to support balance with hybrid and WFH options 
• Reward & recognition that matters – with award events, milestone recognition, and celebrating everyday wins 
• Grow your career – supported by structured pathways and our dedicated learning platform 
• Extra time for what matters – including your birthday off, service recognition leave, and the options to purchase additional annual leave 
• Vibrant team culture – social events, team connection opportunities, and our popular ENTAG Move Club 
• Wellbeing support – access our Employee Assistance Program whenever you need it 
• Referral rewards – earn incentives through our Employee Referral Program 

As the Managed Services Team Lead, you'll be responsible for building and leading a high-performing team, driving capability uplift, and providing hands-on technical leadership. You’ll play a key role in defining and embedding best-practice tools and processes to support our growing Managed Services capability and meet the demands of an evolving technology landscape. demands.

In this role you will: 

• Lead, coach and grow a high-performing team of Support Engineers
• Build a scalable, efficient service desk focused on smarter ways of working
• Reduce incident impact through automation, monitoring and self-service
• Drive collaboration and transparency across teams and stakeholders
• Own onboarding of new technologies into the service environment
• Manage rosters and ensure seamless 24/7 support coverage
• Uplift team capability to support an evolving tech stack
• Track performance against SLAs and KPIs through clear reporting
• Ensure ticket prioritisation delivers strong customer outcomes
• Lead problem management, working with vendors and internal teams to resolve root causes
• Identify trends and enhance self-service to reduce recurring issues
• Continually improve automation and monitoring to optimise service delivery

A people-first leader who brings deep technical expertise and strong strategic thinking, and is passionate about building and empowering high-performing teams. You lead with care, invest in developing others, and create an environment where your team can thrive, grow and do their best work.

You'll thrive if you:

• Build strong relationships and communicate clearly across teams and customers
• Adapt quickly, bringing broad systems experience and a proactive learning mindset
• Foster a collaborative, team-first culture
• Spot risks early and act decisively to address them
• Solve problems with ownership and practical thinking
• Drive team performance with clear goals and accountability
• Use data and reporting to improve service and decision-making

Skills & experience you'll have:

• 7+ years’ experience across diverse ICT roles
• Strong capability across networking, internet and wireless technologies (routers, switches, Wi-Fi)
• Experience with Cisco Meraki, UniFi and modern network environments
• Solid Microsoft stack knowledge (M365, Azure AD, MFA, SharePoint)
• Experience with service desk platforms (e.g. ConnectWise, Halo, Zendesk) and reporting tools (Power BI)
• Relevant Microsoft or networking certifications highly regarded

If this role sounds like you, apply by submitting your cover letter and resume. Please note that the short-listing process will commence immediately, and applicants successful through the short-listing process will be contacted.