Your new role

This is an opportunity to join a high-profile federal ICT environment, supporting enterprise-level Change & Release functions within a structured service management framework.
As a Change & Release Coordinator, you will play a key role in ensuring the successful delivery of production changes across complex ICT environments, operating as a gatekeeper for change approvals and release readiness. You will collaborate across technical and business teams to manage the full release life cycle - from planning and governance through to post-implementation review and continuous improvement.
This role goes beyond coordination, with a strong emphasis on process improvement, governance alignment, and operational excellence, ensuring change activities are delivered consistently, safely, and in line with organisational standards and priorities.

What you'll need to succeed

• Experience in ICT Change & Release, ITSM, or service delivery environments
• Strong understanding of change governance, release processes, and production readiness
• Proven ability to coordinate end-to-end change life cycles, including approvals, testing, and deployment
• Experience maintaining forward schedules, documentation, SOPs, and knowledge bases
• Strong stakeholder engagement skills across technical teams, leadership, and business users
• Ability to manage complex, high-risk, or urgent changes with sound judgement
• Excellent communication and reporting skills, including exposure to governance forums

What you'll get in return

• Opportunity to work within a large-scale federal ICT environment
• Exposure to enterprise-level change, release, and service management practices
• A role with real impact on operational stability and delivery outcomes
• A collaborative, high-performing environment with strong stakeholder engagement
• Competitive contract with potential extension

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or Email your CV to Hol•••••••••••••@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact Hol•••••••••••••@hays.com.au